PRANAV KUMBHARE
L1-Support Engineer
Pune,MH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with over 5 years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
L1 Support Engineer
Big Basket
Pune
09.2022 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Desktop Support Engineer
Globtier Infotech Pvt. Ltd. For Wipro Ltd, Services Ltd
Satara
08.2018 - 09.2022
- Managed over 100 users in Satara and Karad location for Suzlon Global Services Ltd
- At remote locations
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Developed and implemented bug fixes and patch sets for existing web applications
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Configured hardware, devices and software to set up work stations for employees
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Identified scope of problem and provided operational and technical assistance to remedy
- Documented and updated known fixes in knowledge base for future reference
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Removed malware, ransomware and other threats from laptops and desktop systems
- Coordinated with systems partners to finalize designs and confirm requirements
- Patched software and installed new versions to eliminate security problems and protect data
- Patiently walked individuals through basic troubleshooting tasks
- Monitored systems in operation and quickly troubleshot errors
- Performed encryption, firewalls and patch management to implement and maintain system security
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
- Configured and installed computer systems for other sub-organizations
- Assisted end-users with conference room equipment setup and operation
- Documented support interactions for future reference
Senior Technical Analyst
Progressive Infotech Private Ltd, Suzlon Global Services Ltd
Satara
12.2009 - 01.2020
- Managed over 200 users at client side from Central and South Maharashtra
- Provided technical support , including identifying, resolving problem incidents
- Manage network cabling & also manage RJ 45 connector clamping
- Updated management on regular basis through reports and presentations via Email
- Manage Desktop, Laptop, Laser Jet printers & network trouble shooting & Manage RF modems
- Managing up to date Network and system diagram and layouts for all locations
- Basic knowledge of networking such as Ethernet mediums, Ethernet communication
- IPv4(subnetting)
- Configuring networks
- Knowledge of OSPF and EIGRP protocols
- Basic configuration of Routing, Switching
- Configure mail in MS 2007, MS 2010, MS 2013 Office 365 Outlook, MFA password generation
- Provided technical and functional recommendations based on project requirements
- Promptly resolved technical issues for staff to minimize downtime
- Ran diagnostics and conducted software tests to resolve system issues
- Brainstormed with interdepartmental personnel to drive continuous technical improvements
- Developed call-to-action plans to improve IT service effectiveness
- Installed, tested and documented result for new software packages, technologies and tools
- Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures
Education
BBA - Information Technology
Sikkim Manipal University
08.2012 - 05.2016
High School Diploma -
CMS Institute
Pune, MH 01.2008 - 04.2009
Skills
Human resources administrationundefined
Certification
CMS Institute - Satara
Timeline
L1 Support Engineer
Big Basket
09.2022 - Current
Desktop Support Engineer
Globtier Infotech Pvt. Ltd. For Wipro Ltd, Services Ltd
08.2018 - 09.2022
BBA - Information Technology
Sikkim Manipal University
08.2012 - 05.2016
Senior Technical Analyst
Progressive Infotech Private Ltd, Suzlon Global Services Ltd
12.2009 - 01.2020
High School Diploma -
CMS Institute
01.2008 - 04.2009
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