Pranav Mulik
Pune
Summary
Results-driven Service Lead with over 7 years of experience in installation, commissioning, troubleshooting, and customer service within the industrial sector. Adept at leading service teams, optimizing processes, and ensuring high customer satisfaction. Strong technical background, combined with leadership and project management expertise.
Overview
7
7
years of professional experience
Work History
Team Lead-Service
Sciemetric Technologies India Pvt Ltd
Pune
07.2021 - Current
- Led a team of service engineers, overseeing the installation, commissioning, troubleshooting, and maintenance of industrial testing instruments.
- Developed and implemented service strategies to improve response time, customer satisfaction, and operational efficiency.
- Managed customer escalations, providing timely resolutions and technical expertise to ensure minimal downtime.
- Conducted impactful training sessions, and demonstrated adaptability, problem-solving, and dedication to client satisfaction in diverse environments.
- Provided technical support for pre-sale and post-sale activities, including onsite product demonstration, installation, commissioning, and troubleshooting of testing instruments.
- Collaborated with clients to understand their testing needs, and delivered customized solutions.
- Cultivated strong relationships with customers and machine builders across the manufacturing, automotive, and medical sectors, facilitating smooth project communication and progress.
- Engaged in international collaboration with colleagues, fostering global teamwork and diverse perspectives for project success.
- Worked with the R&D team to incorporate equipment enhancements and updates based on client feedback and industry advancements.
- Delivered vital service support to Pan-India and Asian clients in Vietnam, Nepal, Bangladesh, and the Philippines.
- Collaborated internationally to ensure project success, and resolve technical issues.
Application and Service Engineer
Mikro Innotech India Pvt Ltd
Pune
10.2018 - 06.2021
- Installation and commissioning of special-purpose machines includes Laser Marking Machines, Air Leak Testing Machines, Assembly Line for Headlamp and Tail Lamp, and Filter Assembly Line.
- Calibration of leak testing instruments, and AMC for Special Purpose Machines.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Performed preventive maintenance of customer special purpose machines as per schedule.
- Resolved escalated customer complaints regarding product quality or service delivery issues.
- Resolved customer service requests within the given time frame.
Education
Bachelor of Engineering - Electronics And Telecommunication
SSPM's College Of Engineering
Kankavali, Sindhudurg-41660205-2017
Diploma - Electronics And Telecommunication
Dr. J J Magdum Polytechnic
Jaysingpur, Kolhapur-41610105-2014
Skills
- Team Leadership and Mentorship
- Customer Relationship Management
- Sales Promoting
- Problem Solving and Decision Making
- Project & Service Management
- Communication and negotiation
Technical Skills
- Pressure and vacuum decay leak testing
- Helium leak testing
- Flow Testing
- Product functional testing
- Equipment Installation, Commissioning: RS232, Ethernet IP, Telnet, Profinet
- Application Configuration
- Hardware and software upgradation, calibration, and documentation
- Data analysis
- Installation and commissioning of industrial equipment
- Troubleshooting and Maintenance
- Remote Diagnostics and Predictive Maintenance
- Equipment Calibration and Upgrades
- Process Improvement and Quality Control
Key Project
1.2 L Engine Helium Leak Test - FIAPL/TATA MOTORS
- Installed and Commissioned 5-Station Helium Leak Test for fuel rail testing.
- Used helium mass spectrometry & vacuum technology to find precision leak.
- Trained operators and optimized test cycle time for better efficiency.
Career Enrichment
- Completed technical training at Innomatec GmbH, Germany, specializing in leak and functional testing solutions
- Collaborated globally, applying knowledge to enhance product support and customer satisfaction
International Exposure
- Successfully executed project assignments, collaborating with international clients across Vietnam, Nepal, Bangladesh, & Philippines to meet project goals
Timeline
Team Lead-Service
Sciemetric Technologies India Pvt Ltd
07.2021 - Current
Application and Service Engineer
Mikro Innotech India Pvt Ltd
10.2018 - 06.2021
Bachelor of Engineering - Electronics And Telecommunication
SSPM's College Of Engineering
Diploma - Electronics And Telecommunication
Dr. J J Magdum Polytechnic
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