Pranav Nambiar

Automated Scratch Org Management: Set up Scratch orgs with package dependencies, unmanaged code deployment, and pooling process.

· CI/CD & Deployment Automation: Created GitHub Actions workflows for package builds, version promotion, and deployments to Sandboxes & Production.

· Automated Reporting: Configured daily Slack reports for test class failures and code coverage.

· Version Control & Migration: Managed Git/SVN for collaboration and migrated classic MDAPI codebase to Salesforce DX.

· Salesforce Administration & Support: Handled user management, build failures, incident resolution, and Salesforce support coordination.

· Copado & Jenkins Pipeline Setup: Deployed Salesforce code to Production & Test environments using Copado & Jenkins Groovy scripts.

· Heroku & Integrations: Configured and integrated Heroku with Rootstock & Salesforce, and integrated Slack, GitHub, Jenkins.

· Production Support & Incident Management: Monitored system health, resolved issues, and coordinated with Salesforce support.

· Delta Deployments: Implemented fast-track deployments to production for urgent fixes.

· Containerization & Cloud: Designed and implemented Docker & Kubernetes strategies, automated system backup & recovery.

· Ansible & Automation: Created playbooks, managed inventory, automated tasks using Python, Shell, Docker, GitHub Actions, and Jenkins pipelines.

· Copado & AutoRABIT PoCs: Evaluated DevOps tools for efficiency improvements.

· Salesforce Data Management: Imported/exported data via Data Loader, Workbench, ensuring quality and compliance.

· Security & Access Control: Managed profiles, permissions, sharing settings, and login policies.

· Agile & Sprint Execution: Followed Agile methodology for structured development and release cycles.

· Knowledge Sharing & Training: Created documentation, trained end-users, and led release management activities.

· Data Migration & Monitoring: Migrated data using DML, Batch Apex, Data Import Wizard, and monitored Salesforce performance logs.

· Salesforce Customization: Developed custom objects, Visualforce pages, reports, dashboards, and page layouts.

· Pre/Post Deployment Activities: Managed deployment dependencies like triggers, flows, permissions, email deliverability, and scripts.

· Language Translations Deployment: Deployed Japanese, French, German translations for global clients.

· Docker Expertise: Pulled, created, and managed Docker images & containers for efficient deployments.

· Handling Escalations: Manage calls, emails, and chats related to escalated customer issues.

· Complaint Investigation & Resolution: Ensure timely investigation of complaints while maintaining accurate reporting and compliance.

· Customer Satisfaction: Address concerns proactively to enhance customer experience and retention.

· Regulatory Case Management: Handle Ombudsman, Resolver, and Ofcom cases with diligence and compliance.

· Performance Coaching & Feedback: Provide constructive feedback to advisors to support their professional growth.

· Compliance & Process Adherence: Ensure all advisors are well-versed in compliance policies and procedures.

· Client Communication & Process Improvement: Conduct monthly client calls to discuss process enhancements and best practices.

· Product Knowledge & Customer Education: Educate customers on products, services, and solutions to improve satisfaction.

· Training & Development: Deliver comprehensive training on complaint handling for new employees.

Projects & Key Contributions

Get My Boat / Sail A Boat (Boat Rentals)

· Client Engagement & Education: Reached out to boat owners, educating them on the online portal's benefits for business growth.

· Lead Conversion: Ensured successful conversion of prospects into active clients, maximizing platform adoption.

BZR (Craft Beer Sales & Production)

· Market Expansion: Engaged with clubs, pubs, and breweries, introducing them to the new craft beer product.

· Customer Relationship Management: Maintained regular follow-ups, fostering strong business relationships.

· Order Fulfillment & Feedback: Ensured timely product deliveries and gathered customer feedback for continuous improvement.