Pranav Parekh

IT Program / Project Manager

• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to organizational objectives.
• Managed project teams to promote collaboration and kept members motivated, on-task and productive.
• Developed project governance and reporting mechanism to provide visibility to management regarding project objectives, timelines and milestones.
• Participated in various brainstorming sessions and engaging in problem-solving activities with teams for business process improvement.
• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
• Collaborated with external vendors to perform penetration tests on network devices, servers and endpoints; and patched vulnerabilities.
• Implemented and managed solutions for cybersecurity training programs and phishing simulation.
• Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
• Guided implementation of company-wide enterprise security strategy for endpoint protection.
• Designed and maintained company-wide compliance and policies to align operations in line with industry standards. Implemented ISO/IEC 27001:2008 and implemented National Institute of Standards and Technology (NIST) standards.
• Interviewed, hired, trained and mentored team by coaching, leading performance reviews and offering constructive feedback.

CSR

• Managed company's CSR initiatives by working closely with empaneled NGOs to uplift and educate orphans. Developed core principles into CSR approach of the organization. Discuss focus areas with the NGO's and allocate funds towards them. Generate funds by hosting various employee engagement activities.

Facilities Manager:

• Oversaw all operational and infrastructural activities for the Mumbai office and guided the team to provide the best facilities to employees.

Important Projects

• CRM & EPM- Worked closely with multiple business units to prepare a combined business case and get management approval for a seamless integrated process between the Business Development and Project Management Teams. Reviewed various products and identify the best fit based on the requirement gathered from the teams. Project is currently on Hold. CRM Vendors Evaluated - Salesforce.com, Veeva CRM, IQVIA OCE CRM & Microsoft Dynamics. EPM Vendors Evaluated - Inova & Midaxo. Partner Name - ZOHO Corp
• HCM - Automated multiple HR Processes and helped create a better and effective employee database by implementing Human Capital Management (HCM) System. Assisted the business to create detailed business blueprints and mapped "As Is" and "To Be" processes after a detailed GAP Analysis thereby improving business processes and a smooth implementation. Vendors Evaluated - Workday & Bamboo HR. Partner Name - SAP SuccessFactors (Implementation Partner - BluePrint Technologies).
• CLM - Implemented a Contract Lifecycle Management System. Worked Closely with the Legal Team and the partner to improve business processes by automating contract lifecycle. Vendors Evaluated - Icertis & Agiloft. Partner Name - Razor 365 by Practice League.
• Other IT Projects - Managed the implementation various IT Security projects including Multifactor Authentication Rollout, Privileged Identity Management , Next Generation Antivirus & Firewall, Hardening of IT Policies & SOP's including introduction of Risk Management Policy and Patching Policy, Intune, CloudApp Security and rolling out Cybersecurity Awareness Program for employees. Currently implementing ISO/IEC 27001:2013 - Information Security Standard.

• Created sustainable improvement initiatives for efficient use of energy.
• Responded to building emergencies and managed repairs.
• Oversaw finances and made recommendations to stay within budget.
• Oversaw all aspects of equipment installation, maintenance and repair.
• Conducted inspections of office facility, external structure, safety systems and equipment.
• Mentored and guided employees to foster proper completion of assigned duties.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Major Achievements

• Infrastructure Projects - Designed and managed office expansion project of Mumbai Office. Executed and delivered over 16,000 square feet of fully functional office from a bare shell in 12 weeks without any business disruption.
• Event Management - Conceptualized and executed various employee engagement activities and corporate events.

• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Responded to emails and other correspondence.
• Controlled expenses to meet budget requirements.
• Assisted MD in managing facility operations of the Mumbai office.

Major Achievements

• Infrastructure Projects - Conceptualized and designed company's Center of Excellence in Mumbai. Executed and delivered over 22,000 square feet of fully functional office from a bare shell in 11 weeks. Responsible for a smooth office transition without any business disruption.
• Event Management - Conceptualized and executed various employee engagement activities and corporate events.

• Responsible for preparing portfolio performance-related reports, presentations and fee calculations (performance fees, brokerage, asset management charges)
• Maintaining sectorial and asset allocation
• Managing high watermark levels or hurdle rates for profit sharing calculations
• Handling customers queries
• Making and maintaining customer database
• Preparing monthly, quarterly and annual statements for customers and presentations for HNI Customers
• Responding to SEBI queries
• Meet top management executives of various companies to better understand their operations helped in preparing research reports of companies

• Addressed on average 120-150 inbound customer calls daily.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted Card Protection & Identity Protection Plans to customers during service or account management calls.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased customer satisfaction by resolving issues.