Manager with 10+ years of experience in FX, Fixed-Income and OTC Derivative settlements Monitored overall functioning of process from planning work allocation, MIS reporting to month end closing and drove process improvement, automation for streamlined operations provided timely quality times reports to all stakeholders to help them in critical decision making.
Experience of over 7 year monitoring and reporting controls in multiple groups
Worked on FX, Fixed Income and OTC Derivative Products such as CDS, Interest rate Swaps, X-CCY Swaps and Swaption products for back-office Functions on buy-side & sell-side confirmation, payment pre-settlements and post settlement.
Manage over 20 team members across locations including 3 Team Lead
Train and mentor new recruits and existing team members
Extensive experience of process documentation
Assisted business analyst in preparing BRD/FRD for transition of bond across applications
Valid US visa for work
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
eClerx Ltd
Pune
09.2021 - Current
Handling team (one on one meetings, yearly appraisal, etc.)
Ensure the quality of the day-to-day service equals or betters the performance targets as defined in the service level agreements (SLA’s) in place for each client
Work with Senior Managers across teams and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimized, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
Complete all tasks as outlined in Manager Role depending on area of the business
Such as Collating Monthly Business Reviews, Performance management etc
To provide support and cover in terms of process management to Team Leaders as required ensuring effective team working across the operation
Constantly work on the process improvement agenda and contribute with ideas as may be relevant to the betterment of the process
Proactively lead all periodic sessions on behalf of Payment operations with relevant Business Teams, including representing Payments on Monthly Business Reviews
Ensure that business risks are identified and reported and that an appropriate mitigation strategy is adhered to
Analyzing data for the month of resource utilization and present to the client
Tracking Key Risk Indicator report (KRI) breaks and work towards resolution for them
Work stakeholder on escalations
Reconciling Swifts for post settlements (MT 103, 202, 950, 199/299, 900, 910)
Team Lead
Bank of America
Gurugram
08.2019 - 01.2021
Handling FX confirmation team
To own my team’s daily business activities, support and encourage all the team members
Resource Management – Allocation of work queues and ensuring the completion of work as per SLA
Organizing refresher trainings for the team members to improve quality of work
Compilation & Analysis of data, preparation of reports as required by the management
Leave Management of the team
Tie out different quarterly financial rolls with maximum accuracy and timely resolution
Associate Manager
eClerx Ltd
Pune
07.2013 - 01.2019
Working as Associate Process Manager of FX function
Conducting training regularly with client and team members to minimize knowledge gap
Identify gaps in the process and bridge them for effective processing
Working for a Global Financial Services Client in Trade Settlement process
Handling all escalation calls from client & counterparties and work towards resolution
Reconciliation of Nostro Accounts and provide early resolution of outstanding breaks
Education
Product Management certification -
Duke University
01.2019
Master in Management Studies - FINANCE
PTVA’s Institute of management
Vile Parle, Maharashtra, India
01.2013
Bachelor of Business Administration -
N.M. University
Jalgaon, India
01.2011
Skills
Team management (20 members)
Risk Mitigation
Client handling
Fixed Income Settlement
FX settlement
Cost-saving
Risk management
Conflict resolution
Team leadership
Customer service
Recruiting and interviewing
Vendor management
Coaching and mentoring
Stakeholder management
Financial management
Time management
Strategic planning
Policy implementation
Decision-making
Goal setting
Shift scheduling
Work prioritization
Staff training and development
Cross-functional teamwork
Cross-functional team management
Resource allocation
Operations management
OTC Derivative Settlements
Nostro Reconciliation Management
Process improvement
CDS and IRS
CLS, LCH, and MT 300
Intellimatch Reconciliation
TLM Reconciliation
Accomplishments
Received multiple awards for demonstrating excellence in work.
Received appreciation mails from our Client, Counterparties & our management for providing good services and excellence in the work.