Pranav Patil
Karnataka
Summary
Salesforce Certified developer specializing in Lightning Components & Integrations with significant experience in Sales, Service and Experience cloud implementations. Detail-oriented player with a passion for innovation, committed to staying up-to-date with the latest Salesforce features. Possesses a strong understanding of Salesforce Platform Configuration, Customization, and Security, with proven troubleshooting and debugging capabilities.
Overview
4
4
years of professional experience
6
6
Certifications
Certification
- Salesforce Certified Platform Developer II
- Salesforce Certified JavaScript Developer I
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator (SCA)
Work History
Senior Associate
Synechron
10.2024 - Current
- Adapted quickly to the migration from a third-party finance solution to a native Salesforce product for a leading US investment bank, contributing to customisations with LWC & third party JS libraries.
Senior Software Engineer
News Corp India
10.2022 - 10.2024
- Developed and maintained News UK’s Digital Product Catalogue across Identity, Access, and Monetization pillars, ensuring seamless customer experience and business alignment.
- Led Salesforce Lightning Migration of Subscription & service modules from Classic, increasing customer agents satisfaction in 6 months.
- Accelerated Product Build Processes from 2 days to 4 hours by migrating the product catalogue to external subscription management tools and payment platforms (Zuora) with custom integrations.
- Optimized Service Processes, including Live Chat implementations, Knowledge Migration, and BAU activities, improving operational efficiency by 40%.
- Performed Bulk Data Migrations, including customers, subscriptions, and propositions, by leveraging Batch Apex and migration tools, ensuring data accuracy and integrity.
- Enhanced Checkout Processes for migrated customers using LWC and robust integrations, increasing transaction success rates by 25%.
- Integrated with 15+ Vendor Platforms and 10+ Spring Web Services, implementing diverse integration patterns to support business needs.
- Reduced Pipeline Refresh Times by 67% (12 hours to 4 hours) by enforcing best practices during sandbox refreshes (pending since 2016), conducting code reviews, assisting QA with test automation, and collaborating with DevOps to restructure repositories.
- Mentored Junior Developers and Interns, conducting technical workshops to promote Salesforce certifications, adoption of new release features, and Lightning capabilities, fostering a skilled and motivated team.
Associate Developer
Cognizant Technology Services India
12.2020 - 10.2022
- Created efficient Sales processes with help of Custom LWC ,Aura components & automation tools Flows, Approval processes to implement functional needs of clients in Retail, Auction & Valuation domains
- Boosted agent productivity by implementing advanced service features, including Omni-Channel, Knowledge, Live Chat, and Einstein Bots, enhancing efficiency by 30%.
- Streamlined service operations by leveraging out-of-the-box Case Management features and Service Consoles, improving resolution times and customer satisfaction.
- Designed and implemented customer & partner portals on Salesforce Experience Cloud, resulting in a 25% increase in customer engagement and self-service adoption.
- Executed major releases independently using deployment tools like Bitbucket, Change Sets, and Gear-set, ensuring seamless go-live with minimal downtime.
- Participated in Data Model and Security Setup discussions, contributing to technical documentation and delivering user training sessions to enhance adoption.
Education
Bachelor of Engineering - Information Technology
Sinhgad College of Engineering
Pune11-2020
HSC - Science
Vivekanand College
Kolhapur01.2016
Timeline
Senior Associate
Synechron
10.2024 - Current
Senior Software Engineer
News Corp India
10.2022 - 10.2024
Associate Developer
Cognizant Technology Services India
12.2020 - 10.2022
- Salesforce Certified Platform Developer II
- Salesforce Certified JavaScript Developer I
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator (SCA)
Bachelor of Engineering - Information Technology
Sinhgad College of Engineering
HSC - Science
Vivekanand College
Skills
- Salesforce Data Modeling
- Salesforce Security Implementation
- Salesforce Lightning
- Aura ,Lightning Web Components (LWC)
- Apex Triggers ,Visualforce Pages ,Asynchronous Apex
- REST APIs, Custom Web-services (REST and SOAP) & Connected Apps, middleware integrations ,Bulk APIs
- SOQL and SOSL
- Workflow/Process Builder/Flow
- SFDX CI/CD, Git, Bitbucket, Circle CI
- Zuora , Java Spring boot framework
- HTML/CSS, Javascript, Java ,OOPs
- Report/Dashboard Data Loader
Accomplishments
Achievements at News Corp
Recognized for outstanding contributions and achievements during my tenure, receiving accolades such as the News UK Star Performer, the News UK Platform's Shining Star Award, and honors for academic excellence.
Hobbies and Interests
- Bagpacking / Travelling
- Cooking
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