Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Pranav Prakash

Customer Success Executive
Bengaluru

Summary

Dedicated and results-driven Customer Success executive over 3 years of overall experience in building strong client relationships and ensuring customer satisfaction. Currently shifted to and handling operations by optimizing process flow and enhancing operational efficiency for one of the leading employment verification company around the globe.

Overview

3
3
years of professional experience
5
5
Languages

Work History

Customer Success Specialist

Quotient Info Technologies
03.2021 - 01.2023
  • Handled multiple incoming chat and voice interactions at a time with professionalism and efficiency, ensuring high levels of customer satisfaction.
  • Assisted customers with product inquiries, provided recommendations, and promoted upselling opportunities to meet and exceed sales targets.
  • Effectively resolved customer issues and concerns, ensuring a positive customer experience and maintaining brand loyalty.
  • Maintained up-to-date knowledge of products and services, enabling informed and effective customer interactions.
  • Consistently met or exceeded key performance indicators (KPIs) including response time, resolution time, customer satisfaction, and sales targets.
  • Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.

Operations Analyst

First Advantage
02.2023 - 02.2024
  • Verify employment-related information through concerned point of contact via calls and Emails, while maintaining a strict focus on accuracy and data privacy.
  • Single handedly worked on multiple clients at once by conducting background checks and updating the same to the client and as well as the on shore team (First advantage - US) a on daily basis via calls/emails/internal CRM tool.
  • Efficiently managed and resolved a high volume of Jira tickets, ensuring timely and accurate responses to inquiries.
  • Successfully managed TAT cases, ensuring prompt resolutions.
  • Identified root causes of delays in TAT cases and implemented corrective actions to improve turnaround times and prevent recurrence.
  • Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.

Education

High School Diploma -

DAV Matriculation Hr. Sec.
Chennai, India
04.2001 -

Bachelor of Science - Interior Design

DG Vaishnav College
Chennai, India
04.2001 -

Skills

  • Organized and detail-oriented
  • Excellent Written/Verbal Communication
  • Willingness to learn
  • Anticipatory skills
  • Developing quick rapport with Clients/Customers
  • Experience using CRM
  • Multi-tasking

Software

MS Word

MS Excel

MS PowerPoint

Jira Ticketing System

Autocad 2020

Timeline

Operations Analyst

First Advantage
02.2023 - 02.2024

Customer Success Specialist

Quotient Info Technologies
03.2021 - 01.2023

High School Diploma -

DAV Matriculation Hr. Sec.
04.2001 -

Bachelor of Science - Interior Design

DG Vaishnav College
04.2001 -

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Pranav PrakashCustomer Success Executive