PRANAV . R
Chennai
Summary
- A multi-faced professional, targeting assignment in business development, key account management, client relationship Management, people management, strategic analysis, marketing activity and sales operation, looking for challenging to enhance the business with growth opportunity.
- A goal-oriented professional with over 8 years of Currently working with (BIJNIS )-as STATE HEAD.
- Proficient in mapping business needs and tailoring a solution using all relevant products and solutions, drawing on expert internal resources as required.
- Pipelined sales based on market research, network management, promotion activities and client references; planned and prepared approaches, pitches and proposals.
- Skilled at assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
- Proven interpersonal, communication and presentation skills, with the capability to work under pressure, with strong Relationship Building.
- Responsible for managing and implementing marketing activities through research, strategic planning and implementation.
- Organized and capable of managing multiple task simultaneously.
- Good listener and process strong communication skills.
Overview
11
11
years of professional experience
Work History
State Head
BIJNIS
Tamilnadu
07.2022 - Current
- Manage end-to-end responsibilities, Operations and sales, for the cluster of Tamilnadu & Kerala and also responsible for P&L of the team.
- Drive sales targets within the cluster of cities, meeting individual and collective business targets of sales.
- Responsible for business development for the state and acquire and retain buyer.
- Manage team to deliver the overall business objectives. Develop daily/weekly & monthly sales targets & working with team to achieve it.
- Set up and manage the relationship with High value/ Top retailers.
- Travelling to various geographies to work directly with the team.
- Hiring people to build teams of exceptional caliber in the state
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
Category Accounts Manager
Clues Network Pvt, Ltd
Chennai
08.2021 - 07.2022
- Identifying potential sellers in the market to approach & to explain on Shopclues.
- On-boarding sellers in Fashion, Home & Kitchen and Electronics & to make sale online.
- Complete ownership of one or more category/subcategory.
- Maintain strong and positive relationships with existing merchants and expand reach to find new merchants.
- Identification of new market opportunities.
- Manage key merchants from various category across all sub-verticals to deliver on monthly GMV targets and order targets.
- Maintain seller relations through inventory planning, Managing and negotiating margins- assortment.
- Planning and executing promotion activities in line with category/Festive promotions & bazaar deals.
- Jaw dropping deals, Time sales and Mind blowing deals.
- Tracking and improvement of key metrics – NPS, conversion, returns & cancellation.
- Ensuring best possible assortment at focused price points at best negotiated prices.
- Strong in multi-tasking and effective in cross-functional projects.
- Souring products based on requirement and creating catalogues.
- Work with monetization team to create cross marketing opportunities for brands to generate non-transactional revenue for the category.
- Measure key metrics, understanding market trends, recognizing potential competitors and maintain daily orders & GMV reports to optimize sales across sellers.
- Focused to develop the private label brands whilst competing in the market place with the standard label brands.
Assistant Manager
PAYTM
Tamilnadu
02.2017 - 08.2021
- Onboarding Merchants
- Opening current accounts to customers.
- Introducing E-wallet and UPI services to the merchants.
- Convincing the importance of digital payments to the clients.
- Handling more than 1000 retail outlets.
- Increasing the sales volume and active rate.
- Meeting and exceeding the targets set by the management.
- Handling customer escalations and account managements.
- Driving Swiping device sales in the assigned area.
- Resolving merchant queries
- Drive overall engage merchant base.
- Driving Sound box & Fast tag sales in the assigned area.
- Oversee day to day operation
- Monitor team performance and report on metrics.
- Conducting dealers meet to onboard and to increase the acceptance of Paytm.
- Maintaining reports and tracking the performance of Field executives.
- New cluster development
Team Lead
One 97 Communication, PAYTM
Chennai
09.2018 - 11.2019
- Paytm Mall Key Result Areas:.
- Identifying potential sellers in the market to approach & to explain on Paytm.
- Onboarding sellers in Paytm & to make sale online.
- Creating awareness on Paytm online shopping through market drive in various cities.
- Being in the field to increase the Paytm digital wallet users size by approaching retail outlets.
- Manage key merchants from various category across all sub-verticals to deliver on monthly GMV targets.
- Maintain seller relations through inventory planning, Managing and negotiating margins- assortment.
- Planning and executing promotion activities in line with category/Festive promotions & bazaar deals.
- Measure key metrics, understanding market trends, recognizing potential competitors and maintain daily orders & GMV reports to optimize sales across sellers.
- Focused to develop the private label brands whilst competing in the market place with the standard label brands.
- Getting my teams target to be achieved on a regular basis.
- Driving my team and myself into hardcore sales by selling exclusive products in Paytm.
- Monitoring the team's performance and motivating them to reach targets.
Area Manager
Bookaprop Estates Pvt. Ltd
Bangalore
01.2015 - 09.2016
- Result Areas:.
- Handling and guiding the team of Property Advisors to achieve monthly sales targets.
- Train property advisors regarding the market, our services and competition.
- Convert Prospects into customers by show-casing appropriate residential properties to the prospects, which match the investment needs.
- Monitoring the team productivity and help poor performance in improving his productivity.
- Monitoring the team compliance with sales quality guidances and CRM updating guidances.
- Coordinate with Home Loan team for availing home loans for the customers.
- Conducting events and promotional activities to generate leads.
- Coordinate with legal and registration team for closing customer transactions.
- Handling customer escalations.
- Follow ups and collection of revenues from customers.
Business Consultant
Harvest Futures Consultants India Pvt Ltd
Bangalore
11.2013 - 09.2014
- Providing accurate investment advice to clients.
- Accurately evaluating the financial reports.
- Managing clients investment portfolios.
- Staying abreast with the latest financial news.
- Providing regular updates to clients regarding the status of their investment portfolios.
- Informing clients of new investment opportunities within the stock market & commodity market.
- Sourcing new clients through networking and cold calling.
- Accordingly making changes in investment strategies based on market conditions.
- Administering and evaluating clients investment holdings.
Education
MBA - Finance and Marketing
Indian Institute of Planing & Management
B.com - undefined
Noorul Islam College of Arts & Science
Skills
- Sales & Marketing
- Sourcing
- Brand Management
- Recruitment, Training & Development
- Market Researches
- Team Management
- Seller Management
- Marketing and Promotions Planning
- Multi-tasking
- Negotiating
Languages
English
Proficient
C2
Hindi
Proficient
C2
Malayalam
Proficient
C2
Kannada
Proficient
C2
Tamil
Bilingual or Proficient (C2)
PERSONAL DETAILS
- Date of Birth : 14/07/1991
- Father's Name : S Rajeeva Kumar
- Martial status : Married
- Address : No.4B, 4th Wing, Kgeyes Samyuktha, Madambakkam, Chennai - 600126
Timeline
State Head
BIJNIS
07.2022 - Current
Category Accounts Manager
Clues Network Pvt, Ltd
08.2021 - 07.2022
Team Lead
One 97 Communication, PAYTM
09.2018 - 11.2019
Assistant Manager
PAYTM
02.2017 - 08.2021
Area Manager
Bookaprop Estates Pvt. Ltd
01.2015 - 09.2016
Business Consultant
Harvest Futures Consultants India Pvt Ltd
11.2013 - 09.2014
MBA - Finance and Marketing
Indian Institute of Planing & Management
B.com - undefined
Noorul Islam College of Arts & Science
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