PRANAV RADHAKRISHNAN

Role: Site Reliability Engineer (SRE)

• Joined Infosys in April 2022, undergoing comprehensive training in C# fundamentals.
• Transitioned to the Site Reliability Engineering (SRE) team in December 2022, contributing to the establishment of SRE practices within the unit.
• Primarily responsible for providing support and maintaining system reliability through proactive monitoring and alert management.
• Proficient in configuring alerts across application performance management (APM) and infrastructure levels using New Relic, ensuring timely detection of issues and notifying relevant teams.
• Implemented Service Level Objectives (SLOs) using Terraform and NRQL queries in New Relic, aligning them with core web vitals and team requirements.
• Utilized SolarWinds for monitoring internal health checks, complementing New Relic's capabilities.
• Developed customized dashboards in New Relic using NRQL queries to cater to specific team needs.
• Facilitated the transition of services to Google Cloud Platform (GCP) by setting up alerts and managing logs, enhancing visibility and troubleshooting efficiency.
• Assumed ownership of the organization's 360 Dashboard application, optimizing the scheduling of dependent health checks to mitigate cost concerns at the API gateway level.

Key Achievements:

• Successfully streamlined alerting processes across multiple platforms, enhancing incident response capabilities.
• Implemented cost-saving measures in health check scheduling, contributing to overall infrastructure optimization.
• Played a pivotal role in the adoption of cloud services, ensuring seamless monitoring and maintenance of critical systems.

Role: ServiceNow Developer

• Created custom tables, reports, and dashboards to streamline incident resolution and enhance user experience.
• Developed knowledge articles to document solutions and assist users in troubleshooting common issues.
• Proficient in UI policies, client scripts, and business rules to customize user interfaces and automate processes.
• Configured workflows to manage approval processes, notifications, and access control lists (ACLs) for field-level security.
• Utilized update sets to capture changes and deploy configurations across different ServiceNow instances.