Pranav Rajendran
Coimbatore
Summary
Experienced BPO professional with 10 months of expertise in client service and problem resolution. Demonstrated ability to efficiently handle client queries, ensuring customer satisfaction. Seeking to leverage valuable experience in a dynamic environment to foster continued growth and make meaningful contributions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Client Service Representative
Altruist Technology
01.2022 - 10.2022
- Company Overview: International Voice Process
- Handled inbound and outbound client service calls
- Provided technical support and troubleshooting for connectivity issues
- Diagnosed and resolved network performance issues and service reliability
- Maintained detailed records of client interactions and technical resolutions to enhance service quality and efficiency
- Handled Level 2 escalation calls, ensuring end-to-end resolution for complex technical and service-related concerns
- Delivered exceptional client experience through clear communication, active listening, and problem-solving skills
- International Voice Process
Education
BE - COMPUTER SCIENCE AND ENGINEERING
AMRITA COLLEGE OF ENGINEERING AND TECHNOLOGY
01.2023
HIGH SCHOOL -
KG MATRIC HIGHER SECONDARY SCHOOL
Coimbatore01.2019
SECONDARY SCHOOL -
KG MATRIC HIGHER SECONDARY SCHOOL
Coimbatore01.2017
Skills
- Broadband & Fiber Optic Network Troubleshooting
- Wi-Fi & Router Configuration
- LAN & WAN Troubleshooting
- IP Addressing & DNS Configuration
- Inbound & Outbound Call Handling
- Level 2 Escalation Management
- Customer Issue Resolution & Retention
- Effective Communication & Active Listening
- Conflict Resolution & De-escalation Techniques
- Problem-Solving & Analytical Thinking
- Multi-Tasking & Time Management
- Adaptability & Quick Learning
Certification
- RPA certificate, Ui Path
- Python certificate, Academic Alliance
Languages
Tamil
English
Kannada
Father's Name
S.Rajendran
Personal Information
- Date of Birth: 06/17/02
- Nationality: Indian
Hobbies and Interests
- Traveling
- Gardening
In Plant Training
Full Stack Development with Java, 7 days, Gateway Software Solutions, Gandhipuram, Coimbatore
Timeline
Client Service Representative
Altruist Technology
01.2022 - 10.2022
BE - COMPUTER SCIENCE AND ENGINEERING
AMRITA COLLEGE OF ENGINEERING AND TECHNOLOGY
HIGH SCHOOL -
KG MATRIC HIGHER SECONDARY SCHOOL
SECONDARY SCHOOL -
KG MATRIC HIGHER SECONDARY SCHOOL
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