Pranav Rawal
Production & Operations Head
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced Operations & Production Manager with over 16 years of experience in different verticals requiring skills. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Senior Relationship Manager
Matrimony.com LTD
New Delhi
02.2021 - Current
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Delivering quality services to paid members and maintaining good rapport with them.
- Managing a set portfolio of HNI clients with robust follow up.
- Converting prospect into members and retaining them.
Operations & Production Manager
Asian Lab (Manufacturing of Construction Chemicals)
New Delhi
01.2014 - 12.2020
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Evaluated suppliers to maintain cost controls and improve operations.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Formulated processes to reduce downtime and financial loss.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified procedure or process changes required to improve performance and productivity.
- Developed systems to track and log work issues.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Managing all activities within the production process, including maintenance and workforce.
- Making sure the production team remains motivated and is hitting their efficiency targets.
- Ensuring that staff at all times adheres to safety procedures.
- Checking, auditing and maintaining quality parameters at all levels.
Business Development Manager
Pranav Chem (Rockset Resin & Cement Capsules)
New Delhi
03.2008 - 12.2013
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed research to uncover potential target areas, markets and industries.
- Generated new business with marketing initiatives and strategic plans.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Devised effective marketing, sales and other promotional initiatives.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Negotiated, prepared and signed contracts with clients.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Created reports and presentations detailing business development activities.
- Worked with existing customers to increase purchases of products and services.
- Represented company and promoted products at conferences and industry events.
- Consulted with product development teams to enhance products based on customer interest data.
- Collected data and performed customer needs analysis.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
Senior Customer Service Officer
Convergys India Pvt. Ltd. (US based Credit Card Process)
Delhi /NCR
12.2005 - 12.2007
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Developed employee skills development guidelines to deliver best-in-class customer experience.
- Launched products to clients to capture cross-sell opportunities.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Resolve service issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Informed customers of offers, promotions and services.
- Guided team members with clear directions, timelines and feedback.
- Processed information with high level of accuracy to satisfy client's needs.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits.
- Follow up with customers to ensure resolution.
- Client servicing and upsale.
Senior Process Associate
Gemco Technologies Pvt. Ltd. (T Mobile- UK based Process)
Delhi / NCR
11.2003 - 09.2005
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Met month-end reporting objectives and deadlines.
- Calling existing and potential customers to persuade them to enroll for company services.
- Managing customer accounts by ensuring that existing customers remain satisfied with company services.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Performed quality assurance checks to help services that met needs, expectations and requirements of customers.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Conducted training and applied change management to achieve desired outcomes.
- Assessed services to evaluate conformance with quality standards.
Education
MBA - International Business
SCDL, PUNE
New Delhi 07.2004 - 06.2006
BBA(CAM) - Business Administration And Management
GGSIPU
New Delhi 08.2000 - 05.2003
CBSE Boards -
Chinmaya Vidyalaya
New Delhi 03.1999 - 02.2000
Skills
Business Development
Customer interaction
Process implementation
Relationship building and management
Staff Management
Cost control and reduction
Revenue Generation
Presentations and lectures
Business development expertise
Timeline
Senior Relationship Manager
Matrimony.com LTD
02.2021 - Current
Operations & Production Manager
Asian Lab (Manufacturing of Construction Chemicals)
01.2014 - 12.2020
Business Development Manager
Pranav Chem (Rockset Resin & Cement Capsules)
03.2008 - 12.2013
Senior Customer Service Officer
Convergys India Pvt. Ltd. (US based Credit Card Process)
12.2005 - 12.2007
MBA - International Business
SCDL, PUNE
07.2004 - 06.2006
Senior Process Associate
Gemco Technologies Pvt. Ltd. (T Mobile- UK based Process)
11.2003 - 09.2005
BBA(CAM) - Business Administration And Management
GGSIPU
08.2000 - 05.2003
CBSE Boards -
Chinmaya Vidyalaya
03.1999 - 02.2000