Pranav Singh
Summary
CUSTOMER RELATIONSHIP MANAGER | SALES AND MARKETING COORDINATOR Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Senior Team Leader
Moon Beverages Ltd.
06.2024 - Current
- Managed high-performing teams to deliver exceptional results on time and within budget constraints.
- Achieving sales targets as an Team.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Produced weekly, daily and monthly activity reports and forecasts.
- Discovered training needs and provided coaching.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Customer Relationship Manager
Amazon Development Centre, Private Limited
09.2022 - 06.2024
- Management Public Relations Fleet Oversight Warehouse Operations Logistics Planning Sales & Marketing Cold Calling Field Sales Communication Merchandising Skills Upselling, Handle process handling for North America, investigating product concerns, and effectively communicating with relevant departments to address customer issues.
- Maintain excellent call control by following scripts and ensuring customer satisfaction.
- Consistently meet and exceed daily service quality and performance goals.
- Support operations through consistent maintenance and updates of corporate files and records.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Acted as a liaison between customers and internal teams such as product development, engineering, and quality assurance departments, resulting in improved collaboration and streamlined issue resolution.
- Maintained statistical database of customers using AC3 for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Created training guides and in-person and online training courses to improve customer user experience in AC3 environment.
Store and Procurement Manager
Hansa Vahan India Private Limited
01.2021 - 09.2022
- Successfully managed projects in Mumbai and Pune, fostering strong vendor relations and direct contact withsuppliers.
- Ensured timely bus operations by addressing breakdowns and effectively managing routes.
- Maintained optimal stock levels at the store while negotiating heavy discounts on material purchases
- Led and managed a team of 45 to 50 individuals.
- Promotion of the organization for cluster buses and shuttle.
- Pitched about the organization to OLA for adding the fleet with OLA.
- Oversaw the operations of the on-road buses within a full-fledged fleet.
Business Development and Marketing Manager
LIDO Learning
03.2020 - 01.2021
- Successfully managed and guided a team of 10 Business Development Associates.
- Organized an event in schools to generate leads and make promotion.
- Canopy marketing for direct selling- Digital marketing.
- Worked as an Academic Counselor, promoting and selling courses targeting students from 5th to 9th class with varying price ranges from 20k to 1 Lakh.
- Assessed students' abilities and provided accurate course recommendations tailored to their individual needs and capabilities.
- Closed business deals worth approximately Rs 25lakhs
- Showcasing practical sales skills and achieving targets.
- Increased client base by developing and implementing strategic marketing plans and sales initiatives.
- Leveraged digital advertising platforms such as Google Ads and Facebook to cost-effectively target potential customers, leading to increased brand exposure and lead generation.
- Optimized website content for SEO purposes, driving higher levels of organic traffic and improving search engine rankings.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Business Development Executive
Amul, GCMMF
02.2019 - 03.2020
- Responsible for developing the HORECA (Hotels, Restaurants, Café) segment market for AMUL products in the
- Noida and Ghaziabad regions of Uttar Pradesh.
- Worked in an executive assistant position, providing support to the team and assisting in various tasks related to business development.
- Interacted with HORECA customers, including hotels, restaurants, and cafes, to understand their needs and promote AMUL products.
- Effectively pitched AMUL products to potential customers, highlighting their features and benefits and convincing them to choose AMUL products for their businesses.
- Effective marketing for AMUL- social media marketing.
- Public relations marketing- increasing brand awareness and building trust among the vendors and restaurants chains.
- Advertise AMUL by placing hoardings and banners.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
Education
MBA - Marketing
ICFAI Business School
Pune, India01.2020
Bachelor of Commerce - Commerce
Amity University
Noida, UP04-2018
Skills
- Customer-oriented
- Sales
- Marketing
- Operations management
- Brand promotion
- Problem resolution
- Service quality assurance
- Logistics planning
- Communication
- Negotiation
- Motivational Skills
- Team Development
- Influencing skills
- Customer Focus
Languages
English
Hindi
References
Available upon request
Timeline
Senior Team Leader
Moon Beverages Ltd.
06.2024 - Current
Customer Relationship Manager
Amazon Development Centre, Private Limited
09.2022 - 06.2024
Store and Procurement Manager
Hansa Vahan India Private Limited
01.2021 - 09.2022
Business Development and Marketing Manager
LIDO Learning
03.2020 - 01.2021
Business Development Executive
Amul, GCMMF
02.2019 - 03.2020
MBA - Marketing
ICFAI Business School
Bachelor of Commerce - Commerce
Amity University
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