MS Office suite
Pranav Sundeep
Business Analyst
Bangalore
Summary
Results-oriented IT-Business Analyst with expertise in SaaS products and IT services. Proven track record of managing complex projects with precision, delivering solutions that meet deadlines and exceed stakeholder expectations. Disciplined professional with a knack for streamlining processes, enhancing team collaboration, and driving improvements across projects. Highly skilled in identifying and addressing client needs, optimizing workflows, and delivering beyond requirements, all while fostering a collaborative and results-driven environment.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Advisory Specialist (Business Analyst)
Diligent Corporation
Bangalore
06.2022 - Current
- Partnered with leading clients, including FTSE 100 companies, to understand critical business needs and requirements
- Developed tailored, high-impact strategies and transformed them into actionable, well-defined specifications and comprehensive process documentation, ensuring prompt and cost-effective solution delivery
- Led end-to-end solution development, overseeing quality assurance and conducting user acceptance testing (UAT) to ensure top-tier solution integrity and alignment with client objectives
- Enhanced client governance processes by 30% through detailed data analysis, strategic insights, and domain expertise, significantly boosting operational efficiency and decision-making
- Maintained an 80% on-time project delivery rate by implementing a streamlined approach
- Conducted interactive workshops with clients post-implementation of Dilligent Entities product, guiding them through customization options of Dilligent's core products for optimized usage
- Facilitated regular stakeholder meetings to provide clear project updates, address concerns, and ensure alignment
- Mentored junior team members by sharing knowledge on technical topics as well as fostering professional growth opportunities.
IT - Business Analyst
Zoho Corporation
Chennai
02.2020 - 05.2022
- Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations
- Assessed the impact of current business processes on users and stakeholders and evaluated potential areas for improvement
- Consistently achieved high client satisfaction (CSAT) for helping clients understand Zoho's product offerings with a rating of 4.5 out of 5
- Studied various business domains and identified needs of incoming leads and engaged in lead qualification process
- Help potential customers identify their needs, define priorities of implementation of solutions
- Handle end-to-end implementation of solutions based on customer's requirements
- Evaluated business requirements, leveraging information to forecast costs relating to software and consulting
- Applied honed problem-solving skills to analyse and resolve issues impacting business operations and goal achievement
- Completed daily tasks on projects with strict timelines that helped clients with their daily business decisions
- Effectively worked with clients across the United States for various business domains
- Served as an integral team member on large-scale IT initiatives by contributing valuable insights gleaned from years of industry experience.
- Streamlined operations with the implementation of custom IT systems tailored to company objectives.
Events Executive
Zoho Corporation
Chennai
02.2018 - 12.2020
- Fostered relationships with local and international suppliers to obtain best price, quality and delivery of products
- Managed venue, labor and technical efforts of internal and external partners to successfully execute 12 events per year
- Formulated effective communication strategies that drove event registrations (ticket sales/ discount coupons) through various channels: email, social media, product web pages
- Coordinated with internal and external audience for successful roadshows, trade shows and user conferences
- Responsible for researching and complying with newly introduced and revised country rules and regulations: EU's GDPR and UAE's Event licensing system
- Enhanced client satisfaction ratings by scheduling onsite service requests, managing show logistics and booth functionality needs to meet demands
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection
- Conceptualize the overall strategy planning and execution for all Zoho events globally - USA, Europe, Middle East, India and Australia
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact
Executive
Studio No 1
Chennai
01.2014 - 08.2017
- Established clear and competitive goals, growth roadmaps and strategic business plans
- Generated client retention by accurately organizing and executing trade shows and events
- Enhanced online presence by 25% to take advantage of dynamic conditions and unique platform opportunities
- Consulted with clients on business issues and developed innovative, high impact proposals
- Analyzed business developments and monitored market trends
- Handled customer complaints with empathy and composure
- Established long-term client relationships through consistent delivery of high-quality products and services.
Education
Bachelor of Science - Visual Communiations
SRM University
Chennai 06.2013 - 06.2016
Skills
- Data Analytics
- Dashboard Creation
- SQL
- Data Modeling
- Process Mapping
- Database Management
- Data Visualization
- Requirements Gathering
- Project Management
- Business Intelligence
- Competitive Analysis
- Market Research
- Report Writing
- Template Design
- Data Mining
- Trend Analysis
- Process Documentation
- Excel Advanced
- Python/R
Certification
Business Analysis Foundation, 10/2020
Software
Tableau
Salesforce CRM
Zoho CRM
Power BI
My SQL
Interests
Trekking
Film Making
MMA
Timeline
Advisory Specialist (Business Analyst)
Diligent Corporation
06.2022 - Current
IT - Business Analyst
Zoho Corporation
02.2020 - 05.2022
Events Executive
Zoho Corporation
02.2018 - 12.2020
Executive
Studio No 1
01.2014 - 08.2017
Bachelor of Science - Visual Communiations
SRM University
06.2013 - 06.2016
Business Analysis Foundation, 10/2020
Business Analytics Marketing, 10/2020
Data Marketing Analytics, 09/2020
Similar Profiles
Prakhar AryanPrakhar Aryan
Client Success Manager at Diligent CorporationClient Success Manager at Diligent Corporation
Faith MakgolaneFaith Makgolane
Customer Success Manager II at Diligent CorporationCustomer Success Manager II at Diligent Corporation
Josef FalcomataJosef Falcomata
Regional Sales Director at Diligent CorporationRegional Sales Director at Diligent Corporation