PRANAV THAKKAR
AHMEDABAD
Summary
Accomplished Service Engineer with expertise in equipment maintenance and customer relationship management, honed at Ambica Pharma Machinery Pvt. Ltd. Proven track record in enhancing machinery performance and minimizing downtime. Adept at troubleshooting and preventive maintenance, ensuring operational efficiency. Excel in technical support and service scheduling, consistently exceeding client expectations.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Service Engineer
Ambica Pharma Machinery Pvt. Ltd
06.2025 - Current
- Department: Service
- Installed and maintained pharmaceutical machinery for production efficiency.
- Troubleshot equipment issues to minimize downtime during operations.
- Provided technical support and training to staff on machinery use.
- Collaborated with engineering teams to improve equipment performance.
- Conducted regular inspections to ensure compliance with safety standards.
- Documented maintenance procedures and service reports for machinery.
- Responded swiftly to service calls, addressing urgent repair needs onsite.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Responded quickly to emergency calls from customers regarding technical issues.
- Installed, configured and commissioned new customer equipment according to specifications.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Prepared detailed reports of system performance after installation or upgrades.
- Performed preventive maintenance of customer systems as per schedule.
- Analyzed complex problems and identified root causes of system failures.
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Maintained, managed and updated databases frequently.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
- Maintained equipment performance by cleaning and lubricating components.
- Diagnosed and repaired mechanical issues according to industry standards.
Service Coordinator
NPM Machinery Pvt. Ltd
11.2024 - 06.2025
- Department: Service
- Coordinated service schedules for machinery maintenance and repair requests.
- Managed communication between clients and technicians for service updates.
- Organized inventory of spare parts and equipment for efficient service operations.
- Assisted in developing training materials for new service staff members.
- Collaborated with sales teams to provide product knowledge and customer support.
- Facilitated resolution of customer inquiries regarding machinery services and warranties.
- Implemented process improvements to enhance the efficiency of service coordination tasks.
- Monitored service quality through regular feedback collection from clients and technicians.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Liaised between client and technician to keep parties fully informed.
- Maintained accurate records of services provided for each client.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Managed inventory levels of parts used in servicing equipment.
- Prepared monthly reports summarizing current service activities.
- Toggled between multiple systems and databases to look up information and update records.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Updated internal systems with information related to new or revised services.
- Created detailed reports on quality assurance metrics related to service delivery.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Worked with technicians to complete paperwork within designated time.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Obtained purchase order information to invoice work orders.
- Assisted in the development of training materials related to service coordination processes.
- Developed procedures for tracking customer feedback on services received.
- Provided labor resources to support engineers and technicians for large and small projects.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Assisted in developing promotional materials for marketing campaigns related to services offered.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided support and guidance to clients, navigating them through service options.
- Negotiated contracts and terms with service providers and vendors.
- Developed and maintained relationships with key clients to ensure repeat business.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Coordinated with community resources to enhance service and Spares offerings to clients.
Sr. Officer
Acme Formulation
02.2023 - 01.2024
- Department: Engineering
FTA(Operator)
Zydus Life Science
05.2020 - 12.2022
- Department: Production
Education
B.tech In Mech. -
Rai University
Ahmedabad 08.2017 - 05.2020
Diploma In Mech. - Mechanical Engineering
Rai University
Ahmedabad 08.2013 - 05.2016
SSC -
Gujarat Board
Ahmedabad 05.2012 - 01/2013
Skills
- PowerPoint
- MS Word
- Excel
- MS Outlook
- Equipment maintenance
- Technical support
- Machinery installation
- Troubleshooting techniques
- Customer relationship management
- Service scheduling
- Equipment installation
- Preventive Maintenance
- Schedule coordination
- Technical and diagnostic support
Languages
- Gujarati
- Hindi
- English
Projects
Android Mobile controlled robotic car, The Aim Designing of the latest inverted Robot which can be controlled using an android app for an android mobile there mote button is in Android App which can control robot motion we use Bluetooth communication interface controller the Bluetooth through UART protocol., Pneumatic Rod Bending Machine, Pneumatic Rod Bending Machine Is semi-automatic, durable fast & cost effective machine used for bending reinforcement bars & various forms of round bar. The machine is used to bend a steel rod into curve other Curvature shape., Investigation of Friction Stir Welding of Al6061 Material, Friction Stir Welding is a relatively new solid-state joining Process. Main objective of this project work is to find this new joining process and optimization of parameter joint on aluminum material dimension 100 150 3mm. Three major factor level namely tool material, rotation speed and axial force. The uncontrollable ultimate tensile strength, percentage of elongation which can converted using Taguchi method.
Disclaimer
I hereby declare that the information given above is true, complete & correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 09/05/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Areas Of Interest
- Documentation
- Production Planning
- Plant Maintenance
Languages
Gujarati
First Language
English
Upper Intermediate
B2
Timeline
Service Engineer
Ambica Pharma Machinery Pvt. Ltd
06.2025 - Current
Service Coordinator
NPM Machinery Pvt. Ltd
11.2024 - 06.2025
Sr. Officer
Acme Formulation
02.2023 - 01.2024
FTA(Operator)
Zydus Life Science
05.2020 - 12.2022
B.tech In Mech. -
Rai University
08.2017 - 05.2020
Diploma In Mech. - Mechanical Engineering
Rai University
08.2013 - 05.2016
SSC -
Gujarat Board
05.2012 - 01/2013