Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Pranav Tirlotkar

Mumbai

Summary

Seasoned Customer Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Associate

Future Homes
04.2022 - 10.2023
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers

CSE

Firstsource Solutions
02.2019 - 03.2022
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
  • Coached and mentored junior team members, contributing to their professional growth and development.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Education

HSC -

VIVA College
Mumbai, Maharashtra
03.2015 - 02.2016

SSC -

St Xaviers High School
Mumbai, Maharashtra
03.2013 - 03.2014

Bachelor of Commerce -

Kalinga University
Mumbai
07.2018 - 06.2019

Skills

Customer Service

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Personal Information

Date of Birth: 12/11/98

Languages

Marathi
English
Hindi

Timeline

Customer Service Associate

Future Homes
04.2022 - 10.2023

CSE

Firstsource Solutions
02.2019 - 03.2022

Bachelor of Commerce -

Kalinga University
07.2018 - 06.2019

HSC -

VIVA College
03.2015 - 02.2016

SSC -

St Xaviers High School
03.2013 - 03.2014

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Pranav Tirlotkar