Pranav Tirlotkar
Mumbai
Summary
Seasoned Customer Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Future Homes
04.2022 - 10.2023
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers
CSE
Firstsource Solutions
02.2019 - 03.2022
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
HSC -
VIVA College
Mumbai, Maharashtra 03.2015 - 02.2016
SSC -
St Xaviers High School
Mumbai, Maharashtra 03.2013 - 03.2014
Bachelor of Commerce -
Kalinga University
Mumbai 07.2018 - 06.2019
Skills
Customer Service
Sales Support
Team Training
Multitasking
Sales and Upselling
Excellent Communication
Customer service excellence
Personal Information
Date of Birth: 12/11/98
Languages
Marathi
English
Hindi
Timeline
Customer Service Associate
Future Homes
04.2022 - 10.2023
CSE
Firstsource Solutions
02.2019 - 03.2022
Bachelor of Commerce -
Kalinga University
07.2018 - 06.2019
HSC -
VIVA College
03.2015 - 02.2016
SSC -
St Xaviers High School
03.2013 - 03.2014