Pranav Vijayapur Jeevan

Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures. Quality-driven Technical Lead well-versed in [Data Protection] best practices, project management requirements and [DLP] support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies.

• Trellix Endpoint security
• Trellix Virus scan Enterprise
• Trellix Adaptive Threat Prevention, Threat Intelligence Exchange
• Trellix Data protection
• Trellix Data loss prevention & NDLP
• Trellix Drive encryption & File and removable media protection
• Symantec Data Loss Prevention
• Trellix ePolicy orchestrator On-Prem & ePO Cloud (CASB)
• Troubleshooting Skills (L1,L2,L3)

At Hitachi Systems,for client SBI-GITC,

• DLP solution GAP analysis, Infra Review for better performance and enhancement if any, analysis on DLP related issues/requirement of Bank and taking appropriate action to resolutions., Implement new emerging ways of Data leakage prevention proactively and take necessary actions.,
• Responsible for monitor / manage the DLP solution implemented within the SBI/ SBG Infrastructure Support as per SOW/SLA for any incidents reported and to resolve the issue., Grooming Level 1 & Level 2 Engineers periodically.,
• Check the DLP infra and Setup and advise the changes as per best practice in industry Preparation of reports, DLP Standard Operation procedures (SOP)., DR Plans, Change Request for upgrade and update of DLP application.,
• Quarterly Review of the entire DLP solution for proper implementation and configurations as per Bank requirement and industry best practice.

At Wipro

• DLP incident and Events Management., Experience on handling Tickets on Symantec DLP.,
• Finetuning of DLP policies based on Incidents triggered on the existing setup.,
• Mitigation of False positive Detection.,
• Dashboards customization and reports as per the audit purpose with company's standards.,
• Migration of DLP policies on CASB(Sky-high) DLP solutions.

At Trellix, Technical support Engineer

• 24/7 work environment, across multiple region., Interact with the McAfee customers via phone/email and by demonstrating the highest level of urgency, resolve customer issues in timely manner.,
• Maintain SLA, SP Response as per the company standard., Achieve KPI as per the company matrix., Maintain customer satisfaction respond and feedback.,
• Provide remote support on the Web and email Security products and resolve product related issues during POC & post-deployment phase, through research and troubleshooting.,
• Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues., Work closely with the Advanced Support team, product engineering team, product management team to resolve critical issues, Evaluate the criticality, severity of the issues, and ensure that they are addressed as per the priority.,

• Work closely with the Sales teams, to identify the high visibility customers, and address their issues with priority., Document all technical issues, analysis and communication with the customer and ensure a crystal-clear documentation.

At Hitachi For client Aricent

• Administrative console management McAfee ePO., Antivirus management McAfee Virus Scan Enterprise, Endpoint Security., Information Security management McAfee Data Loss Prevention.,
• Data protection with McAfee Drive Encryption.,
• Verify Repository Pull & Replication., Incident and event management on Threats occurred at endpoint., Duplicate systems clean up using queries., Resolving the User tickets Based on Priority and SLA's,
• RCA on threats identified., Customizing server tasks, monitoring Server task log, Audit log., Monitoring the daily threats found and action taken via Dashboards., Product deployment, Policy Enforcement.,
• Generating Queries & Reports on Product compliance history & Threats & DAT & AM Core Content., Effective monitoring and report with documentation on daily, weekly and monthly basis., Documenting major activities done in a week and monthly.,
• Policy change, product migration or upgradation with proper approval and CR., Drive Encryption recoveries., Verify Back up Activities (Daily basis), Providing Exclusion on executables (.exe) based on the User request.,
• Encryption Policy assignments and enforcement., Sorting Systems based on Tags., DR site management., Agent handler management.

At Veeras, for client ADA,

• DAT adoption manually to the Intranet ePO.,
• Working on Non-compliance systems.,
• Basic installation and troubleshooting on VSE and ENS., DLP bypass request and uninstallation.,
• Handling tickets based on the priority and SLA.,
• Manual backup on ePO monthly basis., Database back up monthly.,
• VM snapshot backup monthly.,
• Purge threat events log every quarterly.,
• DR replication check.,
• Laptops scanning and sanitization approval during flight trials.

Marathi

• Father's Name: Jeevan.V
• Mother's Name: Prameela.N
• Date of Birth: 06/29/94
• Nationality: Indian
• Marital Status: Single
• Religion: Hindu