CAD,CAM,CAE,PYTHON,MACHINE LEARNING,AUTOCAD
Pranav Satish Divekar
Project Coordinator
Hubli
Summary
Dynamic professional with proven success at Miven Mayfran Company, enhancing product quality through innovative design solutions. Skilled in CAD software and team collaboration, consistently exceeding client expectations. Adept at problem-solving and maintaining calm under pressure, driving efficiency and customer satisfaction. Recognized for leadership and communication excellence, fostering positive team environments and achieving project goals.
Overview
4
4
years of professional experience
3
3
Languages
Work History
ANNOTATOR
BVB COLLGE OF ENGINEERING AND TECHNOLOGY - SEED LAB
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
DESIGN ENGINEER
MIVEN MAYFRAN COMPANY
06.2022 - 06.2024
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
- Optimized existing designs, reducing production costs and enhancing overall performance.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Improved product quality by conducting detailed design reviews and implementing necessary changes.
- Developed strong relationships with vendors by clearly communicating design requirements and negotiating favorable terms.
- Successfully met challenging client requirements by developing tailored engineering solutions that exceeded expectations.
- Collaborated with cross-functional teams to ensure seamless integration of engineering designs into final products.
- Brainstormed with product designers to implement and refine new manufacturing processes.
- Liaised with stakeholders to define and document design requirements.
- Conducted comprehensive market research to inform design decisions and meet consumer needs.
- Coordinated with suppliers to secure high-quality materials within budget constraints.
- Engaged in continuous professional development to enhance technical and design skills, staying ahead in competitive industry.
- Developed innovative product features for market differentiation and customer satisfaction.
- Optimized product designs for manufacturability, simplifying assembly processes and reducing labor costs.
- Reduced material costs and waste, optimizing selection and utilization of resources.
- Enhanced product design efficiency by streamlining prototype development process.
- Ensured compliance with industry standards by meticulously updating design documentation.
- Enhanced user experience with ergonomic design principles and user-centric testing.
- Streamlined communication between engineering and manufacturing teams, facilitating smoother production transitions.
- Solved complex design challenges, resulting in highly functional and aesthetically pleasing products.
- Implemented sustainable design practices, contributing to environmental conservation efforts.
- Maintained cutting-edge knowledge of industry trends and technologies to inform design strategies.
- Improved project completion rates with effective cross-functional team collaboration.
- Delivered detailed product specifications and design guidelines to support manufacturing excellence.
- Contributed to patent applications for innovative product features, securing intellectual property rights.
- Fostered innovation and creativity within design team, encouraging exploration of new ideas.
- Increased design accuracy and reduced time-to-market by implementing advanced CAD software.
- Led design reviews and provided critical feedback for continuous improvement in product quality.
- Tailored design approaches to meet specific client requirements, ensuring customer satisfaction and loyalty.
- Documented and developed engineering procedures and processes.
- Created detailed reports on engineering activities and findings.
- Collaborated with other departments to facilitate successful project completion.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Developed comprehensive engineering documents for all projects.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Performed complex calculations to analyze and optimize engineering processes.
- Developed high-quality engineering designs and plans to meet industry standards.
- Monitored and evaluated engineering performance to recommend improvements.
- Assisted in developing cost-effective solutions to engineering problems.
- Developed and implemented procedures to verify compliance with engineering standards.
- Trained and mentored junior engineers, providing guidance and direction.
- Led engineering teams to successfully complete projects on time and within budget.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Conducted research to identify and evaluate new technologies and concepts.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Conducted technical evaluations of engineering designs and test results.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Verified construction documentation to meet client requirements and vision.
- Analyzed and interpreted data to identify trends and recommend improvements.
CUSTOMER CARE EXECUTIVE
Flipkart
06.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
KENDRIYA VIDYALAYA NO-1
RAJANAGR ,HUBLI 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Data entry
Multitasking
Microsoft Word
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Software
Interests
FOOD INDUSTRY
Timeline
ANNOTATOR
BVB COLLGE OF ENGINEERING AND TECHNOLOGY - SEED LAB
06.2024 - Current
DESIGN ENGINEER
MIVEN MAYFRAN COMPANY
06.2022 - 06.2024
CUSTOMER CARE EXECUTIVE
Flipkart
06.2022 - 06.2023
Bachelor of Mechanical Engineering - Mechanical Engineering
KENDRIYA VIDYALAYA NO-1
04.2001 -
PAINTINGS,DRAWINGS ,ABACUS ,CRICKET ,CHESS,DIFFERENT VARITIES OF FOOD MAKING
Passionate about utilizing my design expertise to contribute effectively,I bring hands-on experience from Miven Mayfran as a Designer and am skilled in Autocad.My background in customer service has enhanced my communication and team work skills ,essential for collabrative environments.I'm eager to join a dymanic team where creativity and technical skills drive exceptional design solutions.Proficient in multiple languages,I am prepared to communicate effectively and contribute to innovative projects