Pranay Dwivedi

• Developed strong relationships with educational institutions, offering customized testing solutions to meet their specific needs.
• Addressed client concerns promptly, resolving issues effectively to maintain high levels of customer satisfaction.
• Created detailed reports on test center performance metrics for presentation to senior leadership or stakeholders as needed.
• Established a strong safety culture within the test center, implementing policies and procedures to ensure the well-being of staff and clients alike.

1) Handled real-time customer queries via chat, ensuring quick resolution.

2) Maintained a high first-response and resolution rate while adhering to Zomato's quality and tone-of-voice standards.

3) Collaborated with internal teams to provide accurate and timely support, enhancing customer satisfaction.

1) Promoted and sold banking products like saving accounts, credit cards, loans and insurance by understanding customer needs and building strong relationships.

2) Assisted in lead generation, cold calling and field visits to acquire new customers and meet monthly sales targets.

3) Coordinated with internal departments to ensure smooth onboarding, KYC documentation and post-sales customer support.