PRANAY GUPTA

• Utilized strong organizational skills to maintain accurate records of all student interactions and interventions using Excel Reports .
• Provided ongoing support for students during their transition from high school to college or post-secondary opportunities.
• Educated students on college admissions process and scholarship requirements.
• Advised students on educational, career and social opportunities.

• Improved customer satisfaction rates through timely communication and effective issue resolution.
• Analyzed data and metrics to identify areas of improvement in operational performance and maintain data and reports in Excel and Google Sheets .
• Optimized supply chain processes for increased efficiency and cost savings using crm tools Microsoft dynamics 365
• Streamlined operations by implementing efficient processes and systems using Excel dashboard and Power BI.

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications and prepare Daily, weekly and monthly reports in Excel and Google Sheets.
• Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed using

data analysis in Excel (Pivot Table , graphs and charts).

• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.