Pranay Kumar
Bengaluru
Summary
Accomplished Collection Manager at Rentomojo with a proven track record of achieving over 99% collection rates, significantly reducing delinquent accounts. Expert in customer service and data analysis, I excel in creating effective strategies and leading teams to exceed targets. Recognized for exceptional leadership and analytical skills, I consistently enhance client satisfaction and team performance.
Overview
14
14
years of professional experience
Work History
Collection Manager
Rentomojo
Bengaluru
10.2018 - Current
- Create and put into place collection strategies and procedures
- Oversee a team of collections agents, including hiring, training, and evaluating them
- Analyze the performance of the collections team
- Help customers with payment arrangements and resolve complaints
- Prepare monthly collection payment Reports
- Achieving an average collection >99% since Jan'24 which help to reduce the delinquent account
CASE Manager
Denave India Pvt Ltd
Noida
08.2016 - 01.2018
- Responsible for team handling by assigning the task & get it done within the stipulated TAT
- Responsible for daily basis report generation form different data sources
- Conduct meetings with clients and understand their requirement to implement it in the team
- Monitor team performance and report on metrics as per organization policy
- Suggest and organize team building activities on regular basis within the team in coordination with the human resources in the organization
Senior Relationship Manager
Religare
New Delhi
04.2014 - 04.2016
- Responsible for HNIs Client Servicing
- Keep abreast with the market knowledge and market intelligence
- Responsible to ensure all activities are in adherence as per Compliance framework
- Of Client Relationship Management
- Responsible to generate brokerage primarily through advising clients on their portfolio
- Developed and maintained a long-term relationship with customers to maintain a high level of retention of client base
- Winner of Euphoria Contest (Foreign tour of South East Asia & $300) in 2015
- Winner of maximum number of account acquisition in June 2015
Senior Relationship Manager
Nirmal Bang Securities Pvt Ltd
New Delhi
05.2013 - 04.2014
- Responsible for HNIs Client servicing
- Responsible to ensure all activities are in adherence as per Compliance framework
- Of Client Relationship Management
- Developed and maintained a long-term relationship with customers to maintain a high level of retention of client base
- Held second position for the maximum revenue generated in the month of Feb 2014 PAN India
Relationship Manager
Globe Commodities Ltd
New Delhi
05.2011 - 04.2013
- Responsible for HNIs Client servicing
- Responsible to ensure all activities are in adherence as per Compliance framework
- Of Client Relationship Management
- Developed and maintained a long-term relationship with customers to maintain a high level of retention of client base
Education
MBA - Marketing and Finance
Institute of Professional excellence & Management
New Delhi06.2011
BSC - Information Technology
Annamalai University
New Delhi06.2008
Senior Secondary -
Rose Public School
Darbhanga03.2005
Higher Secondary -
Rose Public School
Darbhanga03.2002
Skills
- Customer service
- Good communication skills
- Analytical Skills
- Ability to resolve problems in a positive way
- Leadership and teamwork
- Ability to work under pressure
- Microsoft Office
- Goal oriented approach
- Data analysis
- Portfolio monitoring
Hobbies and Interests
- Cricket
- Movies
Languages
- English,
- Hindi,
Timeline
Collection Manager
Rentomojo
10.2018 - Current
CASE Manager
Denave India Pvt Ltd
08.2016 - 01.2018
Senior Relationship Manager
Religare
04.2014 - 04.2016
Senior Relationship Manager
Nirmal Bang Securities Pvt Ltd
05.2013 - 04.2014
Relationship Manager
Globe Commodities Ltd
05.2011 - 04.2013
MBA - Marketing and Finance
Institute of Professional excellence & Management
BSC - Information Technology
Annamalai University
Senior Secondary -
Rose Public School
Higher Secondary -
Rose Public School
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