PRANAY MADIWAL
Food and Beverage Supervisor
Vasco Da Gama
Summary
A highly motivated food and beverage supervisor with professional experience of three years delivering exceptional customer service in the hospitality industry. Possesses excellent interpersonal, organizational and communication skills to ensure smooth running of food and beverage operations.
Overview
3
3
years of professional experience
Work History
FOOD AND BEVERAGE SUPERVISOR
ITC Grand Goa, A Luxury Collection Resort And Spa
05.2023 - 05.2024
- Managed team of 25 food and beverage servers.
- Ensure that team members are well groomed and work efficiently in their sections.
- Serve wine and exclusive liquors.
- Occasionally negotiate resolutions to any customer issues
- Answer questions about ingredients, how dishes are prepared, and suggest menu pairings.
- Upheld ability to multitask efficiently, catering to multiple tables as well as helping.
GUEST SERVICE ASSOCIATE
ITC Grand Goa, A Luxury Collection Resort And Spa
05.2022 - 05.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at end of each shift.
- To keep service consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries.
- Processed customer payments and balanced cash drawers.
- Assisted in opening and closing duties.
STEWARD
Godwin Hotel
03.2021 - 03.2022
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Welcoming customers, assigning tables, setting up and decorating tables.
- Delivering orders from kitchen and cleaning up for the next guests.
- Contributing effectively as team member, and upsold.
Education
Bachelor of Arts - Hospitality Administration And Management
University of West London
Goa, India 04.2017 - 2020.02
Diploma - Hospitality Administration And Management
Institute of Advanced Management
Goa, India 04.2017 - 2020.02
JSS RSH PU Collage
Dharwad, India03.2017
Railway English Medium High School
Castle Rock, India03.2015
Skills
- Customer service
- Fine-dining expertise
- Communication skills
- POS
- Attention to detail
- Staff Leadership
Additional Information
- Actively play cricket and watch vlogs in my free time.
- Listening to songs, especially Hip Hop
- Assisted pre-opening property such as Storii Moira
- Participated in G20 events 2024 at Gujarat and Goa
Timeline
FOOD AND BEVERAGE SUPERVISOR
ITC Grand Goa, A Luxury Collection Resort And Spa
05.2023 - 05.2024
GUEST SERVICE ASSOCIATE
ITC Grand Goa, A Luxury Collection Resort And Spa
05.2022 - 05.2023
STEWARD
Godwin Hotel
03.2021 - 03.2022
Bachelor of Arts - Hospitality Administration And Management
University of West London
04.2017 - 2020.02
Diploma - Hospitality Administration And Management
Institute of Advanced Management
04.2017 - 2020.02
JSS RSH PU Collage
Railway English Medium High School
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