Music
Pranay Madiwal
Food & Beverage Supervisor
Castlerock
Summary
A passionate Food and Beverage Supervisor with an experience of 2 years in providing exceptional hospitality, eager to move forward with an organization that utilize my skills and experience to meet their organizational goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Food and Beverage Supervisor
ITC GRAND GOA
GOA
05.2023 - Current
- Delivered in-depth training to workers in food MENU and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Support
STORII MOIRA
Goa
- PRE - Opening property
- Planning and setting up of equipments.
- Trained the staff and briefed on the operations.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
Food and Beverage Associate
ITC Grand Goa
Goa
05.2022 - 04.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Greeted and seated guests to provide friendly and welcoming experience.
- Processed customer payments and balanced cash drawers.
Food and Beverage Associate
Godwin Hotel
Candolim
03.2021 - 03.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Industrial Trainee
ALILA DIWA
Goa
07.2018 - 11.2018
- Food and Beverage / Front Office / Housekeeping / Food Production
- Service in Restaurant and Banquet.
- Buffet service, cleaning and setting up tables.
- Handled guest requests and concern.
- Assisted guests with their luggage.
- Cleaning guest rooms.
- Enhanced culinary skills in Oriental restaurant.
Education
Bachelor of Arts - Hospitality Administration And Management
University of West London
Goa, India 07.2017 - 07.2020
Diploma - Hospitality Administration And Management
Institute of Advanced Management
Goa, India 10.2017 - 10.2020
Skills
Guest relations management
Attention to Detail
Communication Skills
Leadership
Team Work
Interests
Cricket
Vlogs
Travel
Timeline
Food and Beverage Supervisor
ITC GRAND GOA
05.2023 - Current
Food and Beverage Associate
ITC Grand Goa
05.2022 - 04.2023
Food and Beverage Associate
Godwin Hotel
03.2021 - 03.2022
Industrial Trainee
ALILA DIWA
07.2018 - 11.2018
Diploma - Hospitality Administration And Management
Institute of Advanced Management
10.2017 - 10.2020
Bachelor of Arts - Hospitality Administration And Management
University of West London
07.2017 - 07.2020
Food and Beverage Support
STORII MOIRA