Dynamic Store Manager with a proven track record at Mumbai Wines & Traders Pvt. Ltd., excelling in sales strategy development and team leadership. Expert in inventory management and promotional planning, driving significant sales growth while fostering a motivated team environment. Committed to enhancing customer satisfaction through effective problem-solving and operational oversight.
Overview
12
12
years of professional experience
Work History
Store Manager
Mumbai wines & traders Pvt .ltd
mumbai
04.2025 - Current
Managed daily store operations and ensured compliance with company policies.
Oversaw inventory management and conducted regular stock audits for accuracy.
Implemented promotional strategies to enhance customer engagement and sales performance.
Resolved customer complaints effectively to ensure satisfaction and loyalty.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Updated and maintained store signage and displays.
Prepared monthly reports on sales figures, expenses, profits.
Monitored inventory levels and placed orders to restock shelves.
Retail Team Leader
cococart
Mumbai
10.2021 - Current
Analyzed weekly reports to identify areas of improvement within the store environment.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Maintained accurate records of employee attendance, leave requests, overtime hours.
Monitored daily operations including cash handling, opening and closing procedures and security policies.
Developed action plans for increasing sales revenue through promotional activities such as discounts or special offers.
Provided training and guidance to new team members on store processes, policies and customer service standards.
Facilitated monthly team meetings to review company objectives and strategies for achieving them.
Retail Sales Associate
Adaa traders pvt.ltd
Mumbai
07.2017 - 08.2020
Helped customers by answering questions and locating merchandise.
Organized displays to attract customers and promote sales.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Answered customer inquiries regarding product features, pricing, and availability.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Greeted and assisted customers with product selection, offering personalized shopping advice.
Used product knowledge to suggest items to match client needs.
Provided excellent customer service, resolving issues and answering queries promptly.
Retail Sales Associate
Travel Retail services pvt.ltd
Mumbai
02.2015 - 05.2017
Helped customers by answering questions and locating merchandise.
Organized displays to attract customers and promote sales.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Answered customer inquiries regarding product features, pricing, and availability.
Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
Completed transactions in an efficient manner while providing excellent customer service.
Greeted and assisted customers with product selection, offering personalized shopping advice.
Computer Operator
AIR CARGO CUSTOMS
MUMBAI
01.2014 - 12.2014
Updated and maintained databases with current information.
Managed a team of 8 data entry specialists, providing guidance and instruction to ensure accuracy of data.