Pranay Paunikar
Pune
Summary
Experienced ITSM professional with 10 years in global delivery operations, focusing on project management and client relationships. Skilled in contract management, customer retention, and enhancing service delivery to boost revenue. Proficient in Business Continuity Planning and Disaster Recovery, with a strong track record in cultivating client relationships. A proactive problem solver and advocate for clients, specializing in strategic service management and technological solutions. Passionate about leveraging innovation to drive transformative change and deliver exceptional value.
Overview
6
6
years of professional experience
Work History
Global Resource Coordiantor
1111 Systems ( Sungard Availability Services India Pvt Ltd)
Pune
10.2018 - 09.2024
- Act as the primary contact during disaster recovery (DR) events, ensuring effective communication and management across teams.
- Maintain a comprehensive understanding of DR functions and provide regular updates on infrastructure status, capabilities, and issues.
- Oversee the development and testing of DR plans, aligning stakeholders and ensuring accurate configurations for testing.
- Expertly allocate hardware, network, and facility resources while defining best practices to enhance operational efficiency.
- Support global customers with disaster resource needs, address satisfaction issues, and participate in capacity planning discussions.
- Proactively address critical business concerns by collaborating with support teams to ensure timely incident resolution and adherence to SLAs.
- Oversee requests from data center and circuit design teams to facilitate seamless service installations in production environments.
- Prepare risk management reports to identify potential risks and develop effective contingency plans for mitigation.
- Coordinate weekly status updates with clients and stakeholders to maintain transparency and foster collaboration.
Implement project management tools and best practices to enhance operational efficiency within the Project Management Office. - Participate in customer assessments for Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), and support disaster recovery testing while ensuring alignment with client requirements.
Education
Bachelor of Science - Computer Science
Monad University
India06-2018
Skills
- Customer Account Management
- Strategic Planning
- Client Relations
- CRM Software
- Cross-functional coordination
- Stakeholder Management
- Customer Relationship Building
- Crisis Management
- Incident Management
- Disaster Recovery
- Contingency Planning
- Business continuity planning
- Recovery strategies
- Disaster Recovery Planning
- Continuous Improvement
- Risk Management
Timeline
Global Resource Coordiantor
1111 Systems ( Sungard Availability Services India Pvt Ltd)
10.2018 - 09.2024
Bachelor of Science - Computer Science
Monad University
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