PRANAY PRAKASH MASURKAR
Mumbai
Summary
Dynamic Duty Officer with proven expertise at PVR INOX LTD, excelling in team leadership and cash handling. Skilled in POS systems and task delegation, I foster strong client relationships and ensure operational excellence. Recognized for enhancing guest experiences and effectively managing high-pressure situations, contributing to a premium service environment.
Overview
4
4
years of professional experience
Work History
Duty Officer
PVR INOX LTD & GATSBY'S BAR
2025.08 - Current
- Supervise daily service operations and floor staff at both Galleria and Insignia.
- Ensure smooth operations during busy hours.
- Provide professional customer service and build strong client relationships.
- Enforced safety, hygiene, and service standards across venue areas to maintain high-quality service.
- Assist guest by explaining food and beverage offering and suggesting our best sellers
- Welcome guests and assist with seating inside the Audi.
- Assigned tables to guests based on preferences and party sizes; assigned duties to service team members to ensure efficient operations.
- Coordinated advance reservations, corporate bookings, and private party reservations to enhance guest experience and streamline service.
- Prepare bills and process cash, card, and digital payments.
- Ensure accurate order entry and billing.
- Follow cash-handling and point-of-sale (POS) procedures.
Guest Service Associate
PVR INOX LTD & GATSBY'S BAR
2023.11 - 2025.07
- Guest handling skills & Guest Relations management.
- Strong experience with POS systems (Vista and Showbiz) and cash handling procedures.
- Reconciled daily sales transactions with receipts, ensuring accuracy in financial reporting.
- Coordinated logistics for group events like conferences and weddings, enhancing guest experience.
- Led teams to meet targets through effective collaboration and communication.
- Acquired comprehensive knowledge of food and beverage operations.
- Exhibited strong leadership abilities in team settings.
Guest Service Associate
PVR INOX LTD JIO WOLRD DRIVE
2023.04 - 2023.10
- Provided assistance with ticketing, seat selection, and booking corrections at the box office to enhance customer experience.
- Resolved guest complaints with polite communication and quick service recovery
- Cultivated strong relationships with repeat customers through positive interactions, enhancing guest loyalty.
- Trained staff on POS systems, enabling efficient transaction processing, guest inquiry handling, and seamless payment management.
- Strong experience with POS systems (vista and Showbiz) and cash handling procedures.
- Maintained high standards of cleanliness, comfort, and atmosphere to create a premium environment for guests.
Education
HSC COMPLETED -
2017-01
SSC COMPLETED -
2015-01
Skills
- POS proficiency
- Cash handling
- Operational oversight
- Operational decision-making
- Resource allocation
- Service team leadership
- Cross-functional collaboration
- Revenue tracking
LANGUAGES
English, Marathi, Hindi
Accomplishments
Spotlight Award 2024 at Maison PVR, Jio Drive for Customer Service
Summary
- Strong experience with POS systems (vista and Showbiz) and cash handling procedures.
- Good team leading skills.
- Great knowledge in Food & Beverage Operations.
- Guest handling skills & Guest Relations management.
- Go od Leadership skills.
- Ment & Floor Supervision Shift Delegation: Assigning roles efficiently based on real-time foot traffic and peak hours.
- Financial & Inventory Accountability Cash Handling & Auditing: Reconciling substantial daily cash, and digital revenue from multiple POS counters.
Timeline
Duty Officer
PVR INOX LTD & GATSBY'S BAR
2025.08 - Current
Guest Service Associate
PVR INOX LTD & GATSBY'S BAR
2023.11 - 2025.07
Guest Service Associate
PVR INOX LTD JIO WOLRD DRIVE
2023.04 - 2023.10