PRANAY SABHARWAL
Project Manager
Delhi
Summary
Experienced professional with a postgraduate degree in Project Management and a background in International Business Management. Skilled in financial services, adept at analyzing client needs and providing tailored solutions. Proven track record in managing accounts and fostering long-term client relationships. Demonstrated leadership as a Supervisor, overseeing operations, training, and resolving issues. Proficient in multilingual communication (English, Hindi, Punjabi), enhancing teamwork and customer relations. Strong in money management, conflict resolution, and multitasking. Certified in Food Handling and Smart Serve, committed to safety and compliance. A proactive team player with a positive attitude, consistently achieving targets and driving business success.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Financial Service Representative
Gatestone & Co. Inc.
10.2023 - 3 2024
- Interacting with clients to provide information, answer inquiries, and resolve financial product and service issues
- Assessing customers' financial situations, needs, and goals to recommend appropriate products and services
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Building and maintaining strong client relationships to foster trust, loyalty, and long-term partnerships
- This may involve regular communication, follow-ups, and personalized service
- Collaborating with colleagues, managers, and other departments to ensure seamless service delivery and achieve business objectives.
Supervisor
Twisted Indian Wraps
05.2022 - 10.2023
- Handle unforeseen challenges such as equipment malfunctions, staff shortages, or customer complaints efficiently and professionally
- Analyzed and resolved customer complaints and inquiries by providing excellent support
- Perform suggestive selling and build customer relations
- Demonstrate teamwork and cooperation with co-workers.
- Conducting training sessions for new hires and ongoing training for existing staff
- Facilitate clear and effective communication between management, staff, and other departments to ensure smooth operations.
- Monitored workflow to improve employee time management and increase productivity.
Education
Postgraduation - Project Management
Conestoga College
Kitchener, Canada04.2023
Postgraduation - International Business Management
Niagara College
Welland, CanadaGraduation - Bachelor of Arts
Khalsa College, University of Delhi
Skills
Communication Skills (Multilingual) - Fluent in English, Hindi, and Punjabi languages
Skill in building and maintaining strong client relationships and ensuring customer satisfaction
Ability to analyze complex issues, devise effective solutions, and implement them efficiently
Adaptability in diverse environments, such as transitioning from restaurant supervision to financial services
Conduct training sessions for new hires and ongoing training for existing staff
Manage multiple responsibilities simultaneously and prioritize tasks effectively
Certification
Food Handler Certification
Timeline
Financial Service Representative
Gatestone & Co. Inc.
10.2023 - 3 2024
Supervisor
Twisted Indian Wraps
05.2022 - 10.2023
Postgraduation - Project Management
Conestoga College
Postgraduation - International Business Management
Niagara College
Graduation - Bachelor of Arts
Khalsa College, University of Delhi