Donwil Dias
Hospitality professional
Mumbai
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with 16 years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Swati Snacks
03.2024 - Current
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Team Lead
IKEA
4 2019 - 07.2023
- Managing, directing, and coordinating the day-to-day kitchen operations in the IKEA Restaurant, Bistro and Coworker restaurant including goods flow, inventory management, purchasing, ordering, waste management and the connected invoicing within the function
- Ensuring IKEA Food Operating and Safety Standards are consistently met to support brand consistency
- Managing and training the IKEA Food Production and Dish room Co-workers to provide the guest with a positive sales and service experience
- Auditing and assessing the equipment in the Restaurant and Bistro production and serving areas and assigning co-workers to maintain cleanliness and proper operation
- Planning, preparing and maintaining menu items according to specifications and guidelines using approved ingredients
- Implementing and monitoring IKEA's Food Safety prerequisites and training programs
- Ensuring that the operations of all IKEA Food areas in the IKEA Store operate in accordance with IKEA Quality and Food Safety requirements and other local legislation.
Customer Relations Manager
Curocarte.com
08.2016 - 03.2019
- Established metrics-driven performance evaluation systems for staff members focused on delivering exceptional service consistently.
- Introduced innovative solutions to recurring problems, reducing complaint escalation rates significantly.
- Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
- Monitored team performance and provided regular coaching, contributing to improvement in service quality standards.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
- Fostered a culture of customer-centric thinking within the organization, driving teams to prioritize client needs and expectations in all decision-making processes.
Waiter
Princess Cruises
01.2007 - 11.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
Bachelor of Science - Food Sciences And Technology
IHMCTAN Institute of Hotel Management
04.2001 - 04.2006
High School Diploma -
DonBosco High School
Mumbai, India 04.2001 - 04.2002
Skills
- Schedule Management
- Trend tracking
- Regulatory Compliance
- Production Monitoring
- Employee Evaluation
- Quality Control
Personal Information
- Total Experience: 15 Years 0 Month
- Date of Birth: 09/16/84
- Gender: Male
- Marital Status: Married
Timeline
Restaurant Manager
Swati Snacks
03.2024 - Current
Customer Relations Manager
Curocarte.com
08.2016 - 03.2019
Waiter
Princess Cruises
01.2007 - 11.2015
Bachelor of Science - Food Sciences And Technology
IHMCTAN Institute of Hotel Management
04.2001 - 04.2006
High School Diploma -
DonBosco High School
04.2001 - 04.2002
Team Lead
IKEA
4 2019 - 07.2023
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