Project Manager & Scrum Master
- Managed workforce expansion programs for healthcare company in Switzerland.
- Led weekly and monthly reviews on staff augmentation KPIs.
- Formulated SOWs addressing both project prolongations and contractual adjustments.
- Performed CSAT surveys with clients to gauge customer needs.
- Screened and shortlisted candidates based on tailored client criteria.
- Oversaw operational tasks associated with payroll, assets, trainings and certification timelines.
- Organized and conducted monthly evaluations focused on improving Delivery Excellence.
- Performed comprehensive financial reviews encompassing invoice tracking.
- Devised new methods to address challenges within workflows, technology or teamwork.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.