PRANAY GURAV
PROCESS ASSOCIATE
Mumbai,MH
Summary
Results-driven Process Associate known for streamlining operations and fostering a culture of continuous improvement. Committed to leveraging analytical skills to enhance customer experiences and drive team success.
Dedicated Process Associate with strong problem-solving and decision-making skills, enhancing customer service quality through efficient processes and teamwork.
Overview
2
2
Languages
10
10
years of professional experience
Work History
PROCESS ASSOCIATE
AMAZON TRANSPORTATION PVT LTD
05.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
SUPPORT ASSOCIATE
FLIPKART
02.2017 - 10.2018
- Streamlined customer support processes, enhancing response times and service quality.
- Collaborated with cross-functional teams to resolve complex customer inquiries effectively.
- Implemented feedback systems to improve product offerings based on customer insights.
- Developed training materials for new associates, fostering a culture of continuous learning.
- Analyzed customer feedback to identify trends, proposing solutions for enhanced user experience.
- Mentored junior team members, fostering a culture of continuous improvement and knowledge sharing.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
Education
Bachelor of Commerce (B.Com) - E-commerce
TECHNO GLOBAL UNIVERSITY
MADHYA PRADESH 04.2001 -
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Decision-making
Timeline
PROCESS ASSOCIATE
AMAZON TRANSPORTATION PVT LTD
05.2019 - Current
SUPPORT ASSOCIATE
FLIPKART
02.2017 - 10.2018
Bachelor of Commerce (B.Com) - E-commerce
TECHNO GLOBAL UNIVERSITY
04.2001 -