PRANAY KUMAR KARRA
Hyderabad
Summary
Experienced professional seeking a challenging and stimulating environment to excel in any assigned work. Committed to contributing to organizational goals as a team player and continuously learning from mistakes. Possessing a positive attitude, efficient communication, and strong interpersonal skills, I strive to be an effective member of any team.
Overview
6
6
years of professional experience
Work History
Senior AR Analyst
R1rcm
01.2022 - Current
- Develop and maintain comprehensive reports on aging receivables, cash flow projections, and collection metrics to provide insights for management.
- Implement and refine collection strategies to improve recovery rates and reduce AR Days.
- Identified and resolved glitch issues for major payers including UHC, Medicare (TX, MI, KY), Aetna, and BCBS, focusing on claim resolution and denial trends, and shared findings with supervisors during review calls.
- Acted as a strong pillar of the team, ensuring smooth operations in the supervisor's absence.
- Took the initiative to conduct audits for underperforming team members, fostering improvement and accountability.
- Served as a primary point of contact for Quality Auditors and associates during supervisor absence, providing guidance on queries and doubts.
- Consistently maintained top-notch performance in both production and quality metrics each month.
- Trained and mentored new team members, assisting them in successfully completing on-the-job training.
Customer Care Executive
Benerg software solutions
02.2019 - 03.2020
- Managed customer inquiries and case resolutions, ensuring a high level of customer satisfaction and retention.
- Conducted thorough investigations of customer cases, documenting findings and implementing solutions to prevent recurrence.
- Provided timely updates to customers on case status, maintaining clear and transparent communication throughout the resolution process.
- Identified trends in customer inquiries and provided feedback to management to enhance service delivery and product offerings.
Education
BSC Computers - Computer Science
Bhagyaradhi Degree College, Osmania University
Hyderabad06-2022
Intermediate - undefined
Sri Chaitanya Junior College
01.2015
SSC - undefined
Pragnya High School
01.2013
Skills
- Analytical thinking
- Training & Leadership
- Multi-Tasking Ability
- Accounts Receivable Management
- Credit Analysis
- Financial Reporting
- Invoicing & Collections
- Payment Processing
- Technical Proficiency
Languages
English, Hindi & Telugu
Timeline
Senior AR Analyst
R1rcm
01.2022 - Current
Customer Care Executive
Benerg software solutions
02.2019 - 03.2020
Intermediate - undefined
Sri Chaitanya Junior College
SSC - undefined
Pragnya High School
BSC Computers - Computer Science
Bhagyaradhi Degree College, Osmania University
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