Manual Testing
Praneeth Bapanapalli
PROCESS ASSOCIATE
Summary
Accomplished Process Associate at Triaright Solutions LLP, adept in process and report analysis. Excelled in managing high-volume tasks with precision, contributing to significant process improvements. Demonstrated expertise in software knowledge and effective communication, enhancing team productivity and project accuracy.
Overview
4
4
years of professional experience
Work History
Process Associate
Triaright Solutions LLP
06.2024 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately
Customer Service Officer
VSoft Technologies
02.2021 - 03.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Mechanical Engineering
Potti Sriramulu College Off Engineering
04.2001 - 07.2016
Skills
Strong command of language, grammar, and punctuation
Attention to detail and ability to identify inconsistencies or errors
Familiarity with content management systems (CMS) and editing tools
Ability to work within deadlines and manage multiple tasks
Familiarity with SEO best practices (in some cases)
Strong communication skills and the ability to collaborate with other team members
Overall, the content reviewer plays a crucial role in maintaining the high quality of a company's content, ensuring it meets both internal and external standards before publication
Software
Automation Testing
API Testing
Timeline
Process Associate
Triaright Solutions LLP
06.2024 - Current
Customer Service Officer
VSoft Technologies
02.2021 - 03.2023
Mechanical Engineering
Potti Sriramulu College Off Engineering
04.2001 - 07.2016