Manual Testing
Praneeth Bapanapalli
PROCESS ASSOCIATE
Summary
Accomplished Process Associate at Triaright Solutions LLP, adept in process and report analysis. Excelled in managing high-volume tasks with precision, contributing to significant process improvements. Demonstrated expertise in software knowledge and effective communication, enhancing team productivity and project accuracy.
Overview
4
4
years of professional experience
Work History
Process Associate
Triaright Solutions LLP
06.2024 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately
Customer Service Officer
VSoft Technologies
02.2021 - 03.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Mechanical Engineering
Potti Sriramulu College Off Engineering
04.2001 - 2016.07
Skills
Strong command of language, grammar, and punctuation
Software
Automation Testing
API Testing
Timeline
Process Associate
Triaright Solutions LLP
06.2024 - Current
Customer Service Officer
VSoft Technologies
02.2021 - 03.2023
Mechanical Engineering
Potti Sriramulu College Off Engineering
04.2001 - 2016.07
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