Pranesh Dhanasekkaran
Chennai
Summary
Experienced with analyzing business operations to identify and resolve inefficiencies. Utilizes data-driven insights and strategic planning to enhance operational processes. Strong understanding of project management and process improvement methodologies, ensuring continuous development and organizational success
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Operations Analyst
Hewlett Packard Enterprise
01.2023 - Current
- Managed end-to-end order management lifecycle across EMEA, encompassing processing, invoicing, fulfillment, returns, and disputes.
- Achieved 100% completion of Salesforce integration, enhancing data accuracy across systems.
- Executed invoice corrections by analyzing data and identifying root causes to facilitate timely payments.
- Developed a Power BI dashboard for quarterly reporting, visualizing data to identify growth opportunities.
- Analyzed operational data to pinpoint process gaps and recommend corrective actions for cross-functional improvements.
- Drove automation initiatives under the 'No-Touch Order Management' framework to enhance efficiency.
- Ensured daily queue clean-up for Laser South and Global, maintaining zero escalations in invoicing errors, and reducing top ageing by 50%.
- Resolved rejected invoices in Italy via manual upload recovery, preventing revenue leakage, and achieving a 60% increase in early payment.
Data Analyst Intern
Hewlett Packard Enterprise
01.2023 - 07.2023
- Resolved over 20 complex billing issues weekly in North West Europe, ensuring timely payments, and revenue growth.
- Achieved a 10% reduction in processing time by analyzing financial data with Power BI, Excel, Salesforce, and ERP systems.
- Maintained data integrity and generated insights using SAP to enhance customer satisfaction metrics.
- Demonstrated effective problem-solving skills in fast-paced, high-pressure environments.
- Extracted valuable insights from large datasets using SQL and Python to support strategic decisions.
- Developed dashboards in Tableau for real-time visualizations of key performance indicators.
Operations Executive intern
Vijay Automates(Manufacturing Industry)
06.2022 - 07.2022
- Increased operational efficiency by 20% through waste reduction and strategic raw material cost negotiations.
- Facilitated cross-functional coordination to guarantee timely product delivery and seamless operations.
- Leveraged MS Excel for detailed performance analysis to identify key improvement areas.
- Developed comprehensive PowerPoint presentations to document processes, and communicate enhancements effectively.
Warehouse & Logistics Management intern
Flyjac Logistics
05.2022 - 06.2022
- Mastered SAP, optimizing real-time inventory control, and billing processes.
- Applied transport management systems to enhance dispatch planning efficiency.
- Executed inbound and outbound supply chain cycles, ensuring efficient product handling and shipment tracking.
- Maintained accurate process records to guarantee regulatory compliance.
- Managed shipment tax documentation to meet all compliance requirements.
Documented billing details for annual auditing purposes.
Education
MBA - Business Analytics And Operations Management
SRM University
Kanchipuram, IN-TN2023
Bachelor of Science -
Vanavarayar Instituite
Coimbatore, India2018
Skills
- Salesforce CRM
- ServiceNow
- SAP HANA
- Excel and Power BI
- SQL and R programming
- Tableau
- Data visualization
- Report generation
- Forecasting methods
- Root cause analysis
- Lean Six Sigma
- Effective communication
- Problem-solving
- Attention to detail
- Stakeholder collaboration
- Process optimization
- Order management
- Data analysis
- Cross-functional collaboration
- Queue management
- Invoice validation
- Data collection and analysis
- Data extraction
- Process improvement
- Invoice management & processing
- Reconciliation
- Credit & Collection
- Client relationship management
Certification
Lean Six Sigma – Yellow Belt
Microsoft Excel – GUVI Geek Networks
Fundamentals of Digital Marketing – Google
Microsoft Power BI Desktop for Business Intelligence - Udemy
Timeline
Business Operations Analyst
Hewlett Packard Enterprise
01.2023 - Current
Data Analyst Intern
Hewlett Packard Enterprise
01.2023 - 07.2023
Operations Executive intern
Vijay Automates(Manufacturing Industry)
06.2022 - 07.2022
Warehouse & Logistics Management intern
Flyjac Logistics
05.2022 - 06.2022
MBA - Business Analytics And Operations Management
SRM University
Bachelor of Science -
Vanavarayar Instituite
Projects
- Credit & Rebill Reduction – Indra Customer | May 2025 – Present
Led process improvement to reduce credit and rebill issues and eliminate revenue delays.
Implemented accurate invoice generation using SAP, Excel, Power BI, and Lean Six Sigma methodologies.
Result: Reduced rework by 90%, improved on-time payments, and enhanced customer satisfaction. - KSA Prompt Payment – Post MTP Issues | June 2024 – Present
Contributed to automation project as UAT ( User Acceptance Testing ) to regularize cash discount credit notes within S4 system, reducing manual interventions by 100%
Used SAP, Excel, Power BI, and Service Now for reporting, automation validation and collaborated with cross-functional teams. - Reduction of incorrect invoices - MBDA Customer | July 2025 – Present
I spearheaded the initiative to reduce credit and rebill processes for the Tax exemption scenario by working closely with cross-functional teams for the MBDA customer.
This collaboration effectively streamlined the tax process during the early stages of order booking, leading to an impressive 80% reduction in corrections related to tax discrepancies.