Pranesh Gopalakrishna

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Consolidated multiple data centre environments into a streamlined, centralised infrastructure, enhancing operational efficiency.

Key Projects : -

• Directed management of cybersecurity projects, including DevSecOps, SAST, DAST, and pentesting initiatives.
• Facilitated code remediation processes and tool evaluations for password vault and instant messaging platforms.
• Oversaw preparation of POCs and comprehensive user documentation, including user guides and knowledge base articles.

Key Projects: -

• Achieved successful IP remediation across global data centres, enhancing network reliability.
• Delivered DNS migration to BlueCat efficiently, improving domain management.
• Facilitated ServiceNow/CMDB+ migration to DXC PlatformX, optimising operational workflows and executing Checkpoint firewall BGP patching, strengthening security protocols.

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Configured disaster recovery processes for backup servers and replaced obsolete network switches across a network of 500+ servers, utilising industry-standard tools and methodologies.

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Upgraded Cisco ASA and Cisco Checkpoint firewall devices to current approved software versions as part of life cycle management programme, ensuring enhanced security protocols.

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Executed deployment of Avaya VoIP solutions at over 25 locations in the U.S., ensuring seamless integration and improved connectivity.

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Configured Avaya EPABX and Modular Messaging systems remotely, resolved customer issues, and performed maintenance.

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Configured Avaya EPABX and Modular Messaging systems and addressed customer issues.

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Configured Avaya EPABX and Modular Messaging systems for Symphony Services.

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Installed and serviced Aria and Legacy Avaya EPABX systems.

Key Project: -

Installed and commissioned Aria EPABX systems and handled customer service calls.