Pranesh Krishnamoorthy
Sr operations associate
Summary
Dynamic operations professional with a proven track record at Opendoor, enhancing operational efficiency through strategic process management and problem-solving. Recognized for exceeding performance metrics at Amazon, demonstrating exceptional multitasking abilities and a commitment to customer satisfaction. Adept at prioritizing workloads to drive productivity and achieve cost-saving initiatives.
Overview
5
5
years of professional experience
Work History
Senior Operations Representative
Opendoor
09.2023 - Current
- Collaborated with stakeholders to optimize business processes, enhance communication, and increase overall productivity.
- Implemented cost-saving initiatives by conducting thorough analyses of current processes and identifying areas for improvement.
Customer Service Representative
Amazon
09.2020 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Visual Communication
Bishop Appasamy College of Arts And Science
Coimbatore, India 05.2001 -
Skills
Operational efficiency
Workload prioritization
Process management
Problem-solving abilities
Multitasking Abilities
Timeline
Senior Operations Representative
Opendoor
09.2023 - Current
Customer Service Representative
Amazon
09.2020 - 08.2023
Bachelor of Science - Visual Communication
Bishop Appasamy College of Arts And Science
05.2001 -