Experienced Payroll Manager with a proven track record in leading and developing payroll teams, ensuring accurate and timely payroll processing, and implementing process improvements. Adept at maintaining internal controls, managing automation projects, and collaborating with senior management on performance and project-related activities. Skilled in creating dashboards for effective tracking, executing monthly reconciliations, managing year-end projects, and transitioning pension providers. Known for achieving 100% accuracy in payroll processing and delivering significant time savings through automation initiatives.
Process
· Timely allocation of task and ensuring all files/requests are completed within the timelines defined
· Ensuring that all the team members are processing all the transactions with accuracy following the standard process defined.
· Oversaw transactions, identify and rectify errors, provide feedback and ensure errors are within acceptable limits
· Work with other teams to implement global best practices. Conduct, Design, and/or deliver process/procedure training
· Develop and implement project for process improvements, internal communication and FTE saving.
· Assisting new hires in meeting their targets. Providing refresher trainings to team when required.
· Conduct process knowledge test for the team
· Organizing brainstorming sessions for the team in order to identify the area of changes or improvement within process.
Performance Management & Reporting:
· Responsible for ensuring that the process meet all KPI and SLA defined.
· Identifying & Analyzing data to understand the gaps in performance
· Implement action plans to ensure that process meets all performance parameter
· Work closely with Managers/Trainers in identifying individual coaching needs
· Supervising individual and team target
Quality:-
· Led a team of 6 in WFA Global operations for transactional processing
· Supervised team and individual targets, ensuring high performance
· Audited transactions, identified and rectified errors, and provided feedback to maintain quality standards
· Analyzed, created, and reviewed quality reports with managers and senior managers
· Focused on continuous process improvement and identified areas for team enhancement
· Organized daily and weekly calls with US counterparts for SOP reviews and updates
· Developed and implemented projects for process improvements, internal communication, and FTE savings
Workforce Administration (WFA)- Global, Global Expat/Inpat Process [US, Canada & Global population]
· Working in Work Force Administration team handling (International, US SAP, Expat/Inpat Process) on HRMS/ SAP application.
· Analyze regular and Executive employee’s profile, Hire and update employee details in Clients system as per requirement of client. Research on critical issue related to pay and assignments
Expat Payroll Process (US, Canada & Global population)
· Managed Pre payroll expat process of Expat and Inpat employees.
· Oversaw Bi-weekly Foreign Split, Multi currency, Inpat Tax Reimbursement (ITR) Process.
· Handle Quarterly FCC file and Yearly Tax settlement file of executive employees.
· Validate Global assignee’s Banking and Statutory information is correctly processed
· Processed accurate information for US and International employees on SAP and Global platforms, consistently meeting the deadlines.
· Analyzed employee profiles and updated the SAP system according to client requirements.
· Managed weekly/bi-weekly payments and deductions in SAP.
· Processed inbound and outbound interfaces, including STD, death, and tuition reimbursement.
· Managed audit and compliance tools to ensure data integrity.
· Analyzed, hired, and updated employee details in the client’s system based on specific requirements.
Project: Loan Mortgage
· To analyze and reconcile various reports relating to different Mortgage Loans.
· To check that calculations of Interest rates and update in future change lines.
· To check dates are properly mention and calculation of term.
· To solve queries or any issues of client.
Project: Lease Abstraction:
· To analyze Lease relating to different properties
· To abstract lease as per template provided by client.
· To solve issues related to Lease abstraction.
· To calculate the monthly expense of Tenant.