Pranita Dilip Shinde

• Make daily outbound calls to potential and existing clients.
• Engage professionally with clients to understand their needs.
• Answer queries and provide relevant service information.
• Schedule appointments with the General Manager for follow-up discussions.
• Explain and promote our services, including:

Accounting

Auditing

VAT filing.

corporate tax

• Working as a Sales Manager for Regenesys Business School.
• Created individual academic plans, resulting in the successful attainment of diplomas and postsecondary options of choice for many percent of students.
• Developed creative problem solving strategies with at-risk youth who are struggling academically or socially.
• Directed and participated in enrollment activities.

• Worked as a HR recruiter at Chillydigital Solutions Pvt Ltd
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Worked effectively in team environments to make the workplace more productive.
• Organized employee directories and updated individual contact information.
• Assisted in employee recruitment, hiring and interview processes.
• Researched industry trends to inform compensation and performance strategies.
• Aligned HR policies with federal and local regulations.
• Handled employee discipline and termination to address policy infractions.

• Worked as customer service executive in Teleperformance for 1 year (International process)
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Assisted customers in navigating website and troubleshooting issues with products or services.

• Managed full-cycle recruiting process, from sourcing candidates to extending offers.
• Identified best practices for recruiting process improvement.
• Explained job duties, compensation and benefits to potential candidates.
• Informed job applicants of duties and responsibilities, compensation, and benefits.
• Reviewed resumes, conducted phone screens, and managed candidate pipelines.
• Interviewed job applicants to obtain information on work history, education or job skills.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Updated databases with new and modified customer data.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer complaints promptly and efficiently.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contacted customers about potential service upgrades, new services and account changes.