PRANITA RAI
Darjeeling
Summary
Conscientious Assistant Manager of Housekeeping known for high productivity and efficient task completion. Specialize in inventory management, quality control, and staff training to ensure optimal operation of housekeeping services. Excel in time management, problem-solving, and team leadership, applying these soft skills to enhance service delivery and workplace morale. Committed to maintaining high standards of cleanliness and organization within fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Grand Hyatt Kochi Bolgatty
Kochi
05.2024 - Current
- Assisted management in daily operations at a luxury hotel.
- Coordinated staff schedules to ensure adequate coverage and service quality.
- Oversaw guest relations to enhance customer satisfaction and loyalty.
- Supervised daily housekeeping operations and staff performance.
- Trained new team members on cleaning procedures and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient use.
- Developed schedules to ensure adequate staffing during peak times.
- Conducted inspections to ensure compliance with health and safety regulations.
- Resolved guest concerns related to housekeeping services promptly.
- Implemented training programs to enhance team skills and service quality.
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Analyzed operational data such as labor costs, budget expenses to identify opportunities for cost savings or revenue enhancement.
Housekeeping Executive
The Westin Hitec City
Hyderabad
10.2023 - 05.2024
- Managed daily operations to ensure exceptional guest experiences at Westin Hitec City.
- Coordinated staff schedules to optimize workforce efficiency and service quality.
- Oversaw training programs for new employees to maintain high service standards.
- Facilitated communication between departments to streamline hotel operations.
- Developed promotional materials to highlight hotel services and events effectively.
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
Housekeeping Executive – Pre opening
Rosetta by Ferns
Sakleshpur
03.2021 - 10.2023
- Inspected rooms for maintenance issues and reported them promptly to management.
- Organized cleaning schedules to ensure timely completion of tasks each shift.
- Collaborated with team members to uphold cleanliness in high-traffic areas.
- Followed safety protocols while using cleaning chemicals and equipment effectively.
- Interacted pleasantly with clients and guests when performing daily duties.
Guest service Associate
ITC Fortune select JP Cosmos
Bangalore
07.2019 - 07.2020
- Managed inventory of cleaning supplies and equipment for efficient usage.
- Cleaned guest rooms thoroughly, ensuring high standards of cleanliness and organization.
- Replenished supplies and amenities in guest rooms as per established guidelines.
- Reported maintenance issues and safety hazards to management promptly for resolution.
- Collaborated with team members to maintain efficient workflow during peak hours.
Housekeeping GSA
Zone by the Park hotel
Bangalore
07.2017 - 04.2019
- Cleaned guest rooms thoroughly, ensuring high standards of cleanliness and organization.
- Replenished supplies and amenities in guest rooms as per established guidelines.
Education
10th -
Holy Cross Girls Higher Secondary School
SONADA12th -
St. Alphonsus Higher Secondary School
Kurseong2 years diploma - hospitality management
North Bengal Institute of Hospitality Management
Skills
- Encouraging team effort
- Dedicated with self-enthusiasm towards the professionalism
- Good communication skills
- Staff scheduling
- Training and development
- Inventory management
- Customer service
- Cross-functional collaboration
- Guest relations
- Compliance inspections
- Conflict resolution
- Time management
- Problem solving
- Team leadership
- Operational efficiency
Training
- 4 Months, vocational training from Club Montana vista property of Ambuja Neotia, 2015
- 6 Months, industrial training from Hotel Radha Regent, Bangalore Electronic City, 2016
Disclaimer
I solemnly declared that all the above information is correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Mr. Jeewan Rai
- Date of Birth: 03/24/96
- Gender: Female
- Nationality: Indian
- Religion: Hindu
Languages
Nepali
First Language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Assistant Manager
Grand Hyatt Kochi Bolgatty
05.2024 - Current
Housekeeping Executive
The Westin Hitec City
10.2023 - 05.2024
Housekeeping Executive – Pre opening
Rosetta by Ferns
03.2021 - 10.2023
Guest service Associate
ITC Fortune select JP Cosmos
07.2019 - 07.2020
Housekeeping GSA
Zone by the Park hotel
07.2017 - 04.2019
10th -
Holy Cross Girls Higher Secondary School
12th -
St. Alphonsus Higher Secondary School
2 years diploma - hospitality management
North Bengal Institute of Hospitality Management