Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Assistant Vice President 2, Investor Services
State Street
06.2021 - Current
Managing the Investor Services team of 21 team members globally based out India, Ireland & Poland for the Private Equity clients based out of the EMEA region
Overseeing the end-to-end activities of the team including booking of Trade activities like Capital Commitment, Capital Calls, Distributions for various Private Equity clients
Setting up the Investor Accounts based on the subscription agreements provided by the Investors
Processing cash transfers to the custody accounts and making Distribution payments along with performing reconciliations of the Investor Services Collection account
Liaising with the clients and Investors via calls & emails to resolve their queries and issues
Issuing Statements, Investor letters, Client communications, Call Notices, Distribution Notices to investors in a timely manner
Participating in several client calls for new launches of funds, regular client service calls, Board Meetings and other calls pertaining to the activities of the funds
Liaising with the RM's, Fund Accounting, AML & other relevant teams for the smooth running of the day to day operations
Overseeing the team development and managing & enabling the team to perform better
Participating in the various project management activities in the AIS domain
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced operational risks while organizing data to forecast performance trends.
Reported issues to higher management with great detail.
Assistant Vice President, Investor Relations
CITCO Group Limited
06.2020 - 05.2021
Managing the Treasury & the Private Equity team within the Investor Relations group of Citco.
Overseeing the Trade activities like Subscription, Redemptions, Transfers, Switches, Capital Commitment for various Hedge Fund & Private Equity clients.
Setting up the Investor Accounts based on the subscription document provided and processing the relevant trades.
Issuing Statements, Investor letters, Client communications, Call Notices to investors in a timely manner.
Overseeing the Treasury activities processed by the team
Monitor incoming cash and match it against orders or invoices
Participating in monthly audit process to make sure that the processing is done flawlessly
Liaise with counter parts across the globe to ensure seamless communication and smooth processing.
Keep the management appraised of any issues
Documenting any new process updates
Involved in recruitment activities for the firm.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager, Investor Services
Morgan Stanley Fund Services
12.2014 - 06.2020
Managed a team of 8 members
Managing the team's performance by providing them regular feedbacks on the monthly catch ups
Ensure all issues and escalations have been addressed
Monitoring clients handled by the team and ensuring that work is completed accurately and efficiently
Participate in global projects including system enhancements and data conversions
Migrating new clients onto the MS platform
Performing regression testing for new and existing MS applications
Project Lead for Six Sigma project which helped business increase scalability and automation
Identifying potential risks and suggesting and implanting various measures to mitigate the same
Handling multiple Hedge Fund, ICAV & UCITS clients and ensuring that all the dealing (Subscriptions, Redemptions, Transfers & Fund Switches) and non-deal activities (Static Data, Investor data changes) are processed accurately and within the TAT
Processing Capital Commitments & Capital Calls of all the Private Equity Clients
Ensuring setting up all of Private Equity Investors on the system and actioning investor requests
Setting up new investors and liaising with multiple departments to ensure that the relevant documents with regards to FATCA and AML due diligence
Processing and validating wires for effective and correct payouts of Redemption wires
Providing support to the Accounting team to ensure smooth calculation of fund's NAV
Liaising with Investors, clients & various internal departments on queries
Involved in recruitment activities for the firm
Senior Financial Analyst, Transfer Agency
Northern Trust
01.2014 - 12.2014
Ensuring dealing activities-subscriptions, redemptions, transfers and switches for investors across 230+ clients are processed efficiently without any errors
Ensure all major deadlines are met with accuracy and without any errors
Ensure shared mail boxes are looked into and all escalations and queries are met within the TAT