Pranitha Elsani
Power BI Developer
Indore
Summary
Results-driven Power BI Developer with over two years of experience at Tata Consultancy Services, specializing in SQL programming and data visualization. Expertise in optimizing reports and resolving data issues to enhance Power BI dashboard performance. Developed a comprehensive knowledge base that reduced ticket volume and improved customer satisfaction through timely resolution of technical challenges. Skilled in collaborating with cross-functional teams and managing high-volume support environments to ensure consistent and reliable service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Power BI Developer
Tata Consultancy Services
03.2023 - Current
- Worked on Power BI dashboards, and made minor enhancements.
- Handled multiple reports across 15 workspaces in the Power BI service.
- I worked on weekend shifts for report monitoring across the workspaces.
- Worked on Power BI report optimizations.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Managed high-volume support tickets effectively, prioritizing urgent cases, and delegating to team members when necessary.
- Coordinated after-hours support coverage, ensuring consistent availability during peak demand periods.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
Support Analyst
Tata Consultancy Services
03.2022 - 02.2023
- Managed over 300 reports using IBM Cognos across three regions (Canada, Europe, Japan).
- Assisted the team in the migration of reports from Cognos to Power BI.
- Handled multiple reports and worked on data issues in the reports through ServiceNow incidents and SC tasks.
- Analyzed the root cause of the data issue by using SQL through databases.
- Handled access requests for multiple packages for the Cognos reports.
- I worked on report queries using Report Studio.
- Handled services and servers, managed passwords across the servers.
- Developed knowledge base articles to aid in the resolution of common issues, reducing ticket volume.
Education
Bachelor of Technology - Computer Science
Jyothishmati Institute of Technological Sciences
07.2020
Skills
Power BI
SQL
ServiceNow
IBM Cognos
Database management
Data visualisation
undefinedPERSONAL DETAILS
- Date of Birth: 24/02/1998
- Gender: Female
- Other: Employee ID: 2322139
Certification
Microsoft Azure Data Fundamentals (DP 900)
Timeline
Microsoft Azure Data Fundamentals (DP 900)
09-2025
Power BI Developer
Tata Consultancy Services
03.2023 - Current
Support Analyst
Tata Consultancy Services
03.2022 - 02.2023
Bachelor of Technology - Computer Science
Jyothishmati Institute of Technological Sciences
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