Pranitha Katikaneni
Hyderabad
Summary
Motivated professional seeking a challenging opportunity within an organization to excel and contribute to the fulfillment of its vision. Demonstrates versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and unwavering commitment to quality and success. Known for adaptability and a proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Quality Auditor
Accenture Solutions Pvt Ltd
2019.01 - Current
- Investigation of Fraud Activities of Drivers and Riders of Uber
- Investigation of Trips behavior
- Taking appropriate action on Driver and Rider for Fraudulent activities
- Providing new observations for Driver and Rider accounts
- Working with tools like Sherlock, IWB, U-Graph, Chronicle, Opera and Bliss
- Accepted and Delivered several Ad-Hoc activities within specified time
- Resolved QC & disputes on a daily basis and provided feedback to the operators
- Supported team in maintaining the Quality
- Shared daily observations with explanations with the team
- Analyzed and monitored the performance of agents
- Clarified the doubts and provided feedback to improve the Quality
- Had experience in maintaining a team with zero escalations from the clients
- Identified new types of risk trends & cascaded them to the team
- Performed detailed RCA in case of quality dip and shared with leads
- Took responsibility for team's quality, refresher sessions on top error trends
- Available to work flexible hours when required
- Trained new hire employees about the process.
- Got selected for Cross vendor and Identify, document, and track defects, collaborating with development teams and vendors to facilitate timely resolution and continuous improvement.
- Contribute to the development and refinement of QA processes and best practices, promoting efficiency and effectiveness across vendor partnerships.
Education
MBA-HR -
IMPS
01.2021
B.COM -
OSMANIA UNIVERSITY
Hyderabad01.2019
INTERMEDIATE -
MASTER MINDS JUNIOR COLLEGE
Hyderabad01.2016
Skills
- Expert in managing accounts
- Have intermediate level knowledge of Microsoft excel
- Have basic computer knowledge
- Expert in managing social media
- Possess basic knowledge of Linux
- Data entry skills
- Have basic knowledge of tally
- Organization
- Multitasking Abilities
- Friendly, Positive Attitude
- Problem Resolution
- Research
Accomplishments
- Winner of Encore Q2,Q3 & Q4 FY22! (Core value Champion)
- Winner of Encore Q2 & Q4,FY23! (Star of Business Award)
- Recognized as a Best People (Above and beyond Operator) for the month of May'2023
- Recognized as a Best QA for the month of Jan'2023 and April 2023 and August 2023
- Recognized as a Best checker QA for the month of May'2024
Languages
Telugu, English, Hindi
Personal Information
- Father's Name: K. Vinay Mohan Rao
- Mother's Name: K. Padmavathi
- Date of Birth: 06/15/98
- Nationality: Indian
- Religion: Hindu
Expertisesummary
Exceptional versatility and adaptability.
Dedication and drive as a hard-working individual.
Good communication and team-building skills.
Ability to handle situations in a pressurized environment.
Hobbies and Interests
Cooking, Listening to music, Watching Movies.
Selfevaluation
Good communication and presentation skills.
Positive attitude, eager to learn, team facilitator, assertive.
Quick learner, Adaptive to changing environment.
Good team player, flexible & hardworking with sincerity & honesty.
Projects
Recruitment of ICICI : Identifying the right candidates and placing them in an effective role and equipping them with the tools required to deliver the best result.
Disclaimer
I hereby declare that the above given details are true to the best of my knowledge.
Timeline
Quality Auditor
Accenture Solutions Pvt Ltd
2019.01 - Current
MBA-HR -
IMPS
B.COM -
OSMANIA UNIVERSITY
INTERMEDIATE -
MASTER MINDS JUNIOR COLLEGE
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