A Goal-oriented professional with over 18 years of experience in Business Analysis, Requirement Management, Software Delivery using Waterfall and Agile methodologies.
Diverse experience in various domains like Mobility,Energy transition,Convenience Retail,Telecom OSS/BSS
Expertise in Site System Landscape - POS, BOS/ HOS, Payment Terminals (OPT/ IPT), ATG & Forecourt Controllers, middleware (VCFC, Biztalk, SIP), connectivity to central systems such as GSAP, LOD, FPS, SIRA, VMI-FE & Fleet Solutions etc.
Proven success in taking independent ownership of product development lifecycle with skills in
liaising with various stakeholders during product development, detailed level design &
development to ensure that optimal resolutions are achieved and created user stories and maintained
product backlog
Project Management: managing IT projects including scope, estimating efforts & timeline, executing
project roadmap, tracking project progress, highlighting risks, planning mitigation and driving timely
project delivery.
Proven excellence in mapping customer requirements, designing customized solutions; strong
Customer-centric approach and motivated to deliver quality results.
Extensively worked with external & internal stakeholders, product management team along with developers, architects, project/ program managers and PMO etc. on different initiatives in different organizations
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr Business Analyst
Shell India Markets Pvt Ltd.
Bangalore
07.2018 - Current
Sr Business Analyst -
Create,Maintain & Prioritize/re-prioritize Product Backlog by working closely with the product owner
Diagnose existing legacy retail systems & carry out GAP analysis
Worked closely with high-performing engineering teams to ensure we are building scalable software products that meet customer needs and on time delivery with quality
Responsible for communicating with all stakeholders with the current progress of project.
Supported the programs/ projects & small demands related to Asset Integrity, Growth Initiatives and CVP’s relevant to different regional clusters such as AME (CANADA, United States), CEE - Czech Republic & Slovakia
Involved in site deployment & Go Live activities by working with cross-functional teams spread across different geographies
Lead hyper care calls post go live and handover to operations finally
Project Manager -
Responsible for monitoring the current year budget,LE and actuals & ensuring LE & Actuals are matching
Creating / Updating Budget trackers for projects
Raising accruals for unpaid invoices
Resource allocation/extensions/de-allocation
Tracking resource Time Writing and cost using the OTC & ARIT (Analytics and Reporting information Technology) tool
Lead Business Analyst
Tata Consultancy Services
Pune
02.2017 - 03.2018
Project is divided into 3 phases phase 1 : Identify the AS IS process features from outgoing vendor parties or SMEs Phase 2 : Identify the Problem areas or pain areas and parallely identifying potential solutions & presenting proposals to client /management teams Phase 3 :Workshop or meeting with client for BAU/New Demands/CRs
Assign Work-packages to team and track it E2E from Requirement gathering/requirement prioritization/Impact assessment /requirement feasibility closure/Walkthrough of Increment or working software to wider stakeholders(VIL IT,VIL Business,Impacted System SMEs or SPOCs)/Walkthrough comments incorporation in User story doc along with definition of Done/Final requirement review and buyin from business stakeholders
Track and manage progress in Testing (Unit Testing/SIT /UAT) & track defects if any in Dev plus till closure
During every build release (APK) do sanity of testing closely with SIT team and post observation in SIT tracker
Incase of requirement conflict between teams intervene and help resolve same from requirement perspective and ensure all are on same page or understanding
Participate in daily governance meeting with client and highlight risks or impediments or delivery bottlenecks & do timely escalations if required
Prepare weekly report of work packages in progress/on hold/completed and discuss same relevant key stakeholders
Business Analyst
Flytxt
Pune
03.2014 - 02.2017
Perform requirement gathering,requirement elicitation, requirement prioritization,perform requirement feasibility with impacted system owners,prepare requirement feasibility tracker & requirement traceability matrix
Arrange call with business owners to understand the BRS(Business requirement specification) or IDEA at high level & accordingly request business for wireframes or PSD for same.
Basis requirement feasibility and impact analysis Create & update functional requirement specification(FRS) doc using reference of the wireframes and get signoff on FRS from business owner,Perform walkthrough of FRS with wider impacted area owners or stakeholders and move the project into solution phase i.e Gate 2
Identify the Non functional requirements like reporting & influx of hits or load due to new feature on My Vodafone application from hardware augmentation perspective and take Buy In from relevant teams (operations,impacted system owners etc)
Once solution is signed off prepare a project plan with total amount of man efforts required for development/coding/testing to Vodafone Solution architect get his BUY IN on same and update the demand tool with the approved timelines or efforts and move the project into Gate 3 i.e development
Participate in testing (SIT,QA,UAT) ensure E2E testing covers all the testing scenarios along with the positive and negative once,close the defects if any ASAP and get the Sign off from respective testing leads.
Once project is nearing the production go live initiate a GO NO GO call with impacted system owners,release management team,operations team and provide a headsup of overall project readiness also highlight if any show stoppers or concerns.Accordingly take a Go Ahead from all area owners and share the release checklist with release management team & get their signoff.
Provide operation team with the project walkthrough,handover & get their signoff
Work closely with operation & development team in closing the bug fixes
Do a sanity of the E2E environment readiness from production deployment perspective like checking the firewall policy is raised,RFC is raised,Production IP details are accessible etc
In case of committed project delivery dates are in danger do timely escalations to Vodafone higher ups
Participate in monthly business review meet highlighting key deliveries,performance statistics,customer review and ratings received on Application store across different mobile platforms,demand status,pain areas etc
Share weekly tracker to impacted area owners to close their end dependencies as per project plan shared
Conduct daily or weekly calls with engineering & delivery teams to understand any issues or show stopper and assist for resolution
Business Consultant
Techmahindra
Pune
01.2011 - 03.2014
concerns.Accordinglyt provisioning processes
Project plan is divided in 3 phases as phase 1 -Map As-Is , Cycle Time and Data Analysis,phase 2 - Validate Findings , phase 3 - Provide Recommendations and Sign offs
Prepare end to end project plan highlighting various tasks, in scope and out of scope activities and timelines involved
Understand the organizational engagement at a high level Manage key deliverables like As-Is Process baseline ,As-Is Value Stream maps ,Process Heat Maps Issues and Recommendation ,Root Cause Analysis,Issue Analysis & Benefit Analysis
Conduct workshops with identified SME’s to brainstormed the root causes along with possible solutions
Conduct floor walks, Time and motion study at operational locations and highlight the findings ,recommendations and BeSME’ss to wider business stakeholders and get their signoff
Data collection(historical),data transformation and data analysis to provide a better recommendations to customer
Provide recommendations to customer which is leading to Better customer experience,Improved CT, Faster Speed to Cash & Reduced manual intervention
Process Designer
TechmahindraFlytxtInfosys
Pune
06.2006 - 01.2011
Understand the E2E business requirements ,Preparing high level process flows (MS Visio), reviews & action plans with wider business stakeholders
Scoping requirements in the kick off call with wider business stakeholders
Organizing the kick off call between the stakeholders to understand the scope, De scope, timelines, cost & other relevant parameters
Creating the Scope document & project plan
Identification of major program risks & managing the risks accordingly, in order to meet the project objectives
Preparing the schedule
Update deltas in requirement traceability matrix and BRD
Share updated requirement traceability matrix on weekly basis with delivery manager so that all are on same page
Participating in testing (CIT, E2E, UAT and ORT) and identify if there are any issues, if any log those issues and maintain an issues logs list and tracking the same also ensuring all the issues are closed before the release planned dates.
Provide post launch support for period of three months