Pranjal Hedaoo
103, Shesh Nagar, Gajanan Nagri, Kharbi Road, Nagpur
Summary
I seek challenging opportunities where I can fully use my skills for the success of organisation . I possess valuable skills such as persuasiveness and sound judgmental that I believe .
Overview
2
2
years of professional experience
Work History
Business Operation Catalog Specialist
Amazon Development Centre
Hyderabad
12.2021 - Current
- Worked In RA Appeals And ABO team and primarily be responsible for driving increased data quality and solving challenging operational business goals
- Utilise data and develop creative processes to improve your team's performance
- Directly worked with product management and tech teams to develop scale- able, long-term solutions which will have a significant impact on teams related to Selling Partner Experience
- Use to Audit TRMS Investigator and Risk Managers works and action taken on particular cases .
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Associate
Amazon Development Centre
Pune
10.2020 - 04.2021
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered basic technical support for clients on wide range of company products.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Business Analyst Intern
Career Launcher
Pune
09.2021 - 12.2021
- Used both qualitative and quantitative analysis techniques frequently.
- Designed Excel spreadsheet to estimate costs of future custom projects for clients.
- Gathered and documented requirements for projects.
- Identified errors and performed root cause analysis to determine core issues.
- Analyzed market, technology and industry to keep current on trends.
Marketing Executive Intern
Shriram Life Insurance
Nagpur
05.2020 - 10.2020
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Performed market analysis and researched latest trends.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Contributed to mock-ups, email campaigns and social media content.
Education
Master Of Business Administration - Business Analytics and Operations Supply Chain Management
Trinity College Of Engineering and Research, SPPU
Pune09.2022
Bachelor Of Computer Applications - Computer Application
City Premier College
Nagpur06.2019
HSC - Electronic Science
JankiDevi Jaiswal Jr College
Nagpur06.2016
SSC - High School
Tejaswini Vidya Mandir High School
Nagpur06.2014
Skills
- Service Catalog
- Microsoft Power BI Desktop
- Troubleshooting
- Data Visualization and modeling
- Data Query Language : SQL
- Microsoft Excel ( Macros , Pivot )
- AWS
- Critical Thinking
- Communication Skills
- Teamwork Skills
- Problem-Solving Skills
Declaration
- I Pranjal Prakash Hedaoo declare that the information provided above is true to the best of my knowledge and believe .
- Date.
- Place : Nagpur
Timeline
Business Operation Catalog Specialist
Amazon Development Centre
12.2021 - Current
Business Analyst Intern
Career Launcher
09.2021 - 12.2021
Customer Service Associate
Amazon Development Centre
10.2020 - 04.2021
Marketing Executive Intern
Shriram Life Insurance
05.2020 - 10.2020
Master Of Business Administration - Business Analytics and Operations Supply Chain Management
Trinity College Of Engineering and Research, SPPU
Bachelor Of Computer Applications - Computer Application
City Premier College
HSC - Electronic Science
JankiDevi Jaiswal Jr College
SSC - High School
Tejaswini Vidya Mandir High School
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