Pranjal Holme Roy
Kolkata
Summary
Results-driven IT professional with extensive experience in global IT support, system administration, and cloud technologies. Expertise in troubleshooting complex issues related to Meraki, CyberArk, Active Directory, Microsoft Intune, and Microsoft 365 administration. Proven ability to optimize IT operations and enhance system performance while ensuring seamless service delivery for diverse global teams. Proactive problem solver dedicated to achieving operational excellence and maintaining business continuity in fast-paced environments.
Overview
2026
2026
years of professional experience
6057
6057
years of post-secondary education
Work History
Service Desk Agent
Softtek Pvt. Ltd.
Bangalore
09.2025 - Current
- CLIENT - AVOLTA
- Provided technical support for software and hardware issues to end-users.
- Assisted in troubleshooting network connectivity problems for remote users.
- Documented service requests and resolutions in ticketing system efficiently
- Troubleshot hardware, software, and OS issues, including coordinating vendor support for Avolta Duty Paid stores.
- Managed CyberArk, Azure AD, Microsoft Intune, On-Prem AD, MFA, BitLocker, Security Groups, Exchange, O365, and Meraki networking.
- Handled P1 MIM incidents and coordinated resolutions with stakeholders.
- Served as shift lead, assisting teammates with technical queries
Associate Software Engineer
IGT Solution
Gurgaon, Delhi
06 2023 - 05 2025
- Worked at IGT Solutions Pvt. Ltd. For client Avolta , providing remote IT support for global end users on macOS and Windows via chat, ITSM tools, calls, and emails.
- Troubleshot hardware, software, and OS issues, including coordinating vendor support for Avolta Duty Paid stores.
- Managed CyberArk, Azure AD, Microsoft Intune, On-Prem AD, MFA, BitLocker, Security Groups, Exchange, O365, and Meraki networking.
- Handled P1 MIM incidents and coordinated resolutions with stakeholders.
- Served as shift lead, assisting teammates with technical queries.
- Delivered high-quality technical support to end users across the organization.
- Led cross-functional team collaboration, fostering a productive working environment.
Industrial Trainee
Ardent Computech Pvt. Ltd.
08 2019 - 09 2020
- 3D designing, modelling, analysis by Ansys workbench, Solidworks 3D, AutoCad
Education
Bachelor of Technology - Mechanical & Automation Engineering
Amity University
Kolkata, India12th - Science
Kendriya Vidyalaya Borjhar Guwahati
Guwahati, India10th - Science
Kendriya Vidyalaya Borjjhar Guwahati
Guwahati, IndiaSkills
- Printer & Management : Troubleshooting and installation of Printer,Cloud & Directory Services: Azure AD, Microsoft Intune, O365 Administration,Chat Process : Avolta Chat service management tool,ITSM and Ticketing Tools:- Service now,
- DNS and DHCP Network
- Troubleshooting VPN and CyberArk
- Troubleshooting Meraki NetworkDirectory Services:- Active Directory, Microsoft intune, Exchange server Management
Hobbies and Interests
- Loves music and playing guitar
- Loves both physical sports and e-Sports
Signature & Declaration
I hereby declare that the above information is accurate to the best of my knowledge.
Pranjal Holme Roy
Timeline
Service Desk Agent
Softtek Pvt. Ltd.
09.2025 - Current
Associate Software Engineer
IGT Solution
06 2023 - 05 2025
Industrial Trainee
Ardent Computech Pvt. Ltd.
08 2019 - 09 2020
Bachelor of Technology - Mechanical & Automation Engineering
Amity University
12th - Science
Kendriya Vidyalaya Borjhar Guwahati
10th - Science
Kendriya Vidyalaya Borjjhar Guwahati