Pranjal Jain

Project : Nestle Global

● Troubleshooting and isolating MS Teams telephony related issues.

● Maintenance and monitoring of Nestle's Teams hybrid online infrastructure.

● Onboarding Windows and Android MTRs, with Proactive Monitoring and Maintenance through TAC and Pro portal

● Creation and support for Teams Live Event, Townhall, Workplace Event, Zoom and MS Webinar.

● Configuring/Modifying Dialplan, Voice Routing policy, Transformation rules as per Site needs.

● Analyzing Teams Call quality and Meeting issues report via TAC and Power BI Reporting tool.

● Day to day troubleshooting includes Teams client and server level troubleshooting, Managing IP phones such as VVX/CCX, Call queues, Auto attendants and Teams Enterprise Voice Issues.

● Managing and troubleshooting desktop telephony issues.

● Monitoring MTR and troubleshooting remotely.

● Multiple compliance monthly reporting

● Licensing from AAD security groups and managing user account attributes on OnPrem AD related to Teams/Skype, Creating resource account

● SONUS/Ribbon SBC 1k/2k, Tenor's RMA, Defective part RMA.

● Scripting on Powershell and aligning task scheduler for hourly monitoring of Infra.

● Contributed to execution of planned activities such as SBC Firmware upgrade, Certificate renewal, Windows server Patching and CU updates.

● Testing Zoom clien, MS teams newer version for Nestle Tenant.

● Configuring Analog line on Tenor Gateways via Tenor Config Manager

● Monitoring SBC via OVOC and inhouse Unisys Monitoring Tool–PowerSuite