PRANJAL KAPOOR
CUSTOMER SERVICE AGENT
DELHI
Summary
Highly motivated and customer-focused individual at the position of Customer Service Agent with Lufthansa German Airlines. Bringing excellent communication skills, problem-solving abilities, and a strong passion for delivering exceptional customer experiences. Contributing in Lufthansa’s commitment to providing outstanding service and creating memorable travel experiences for passengers. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
BIRD WORLDWIDE FLIGHT SERVICES
DELHI
09.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Documenting interactions and maintaining hospitality toward passenger services.
- Assisted customers with check-in, ticketing, baggage handling, and other airline services at the airport.
- Assisted with boarding procedures and provided hospitality to maintain CRM with efficiency.
- Conducted safety demonstrations and provided clear instructions in emergency situations.
- Managed in-flight sales and services, maintaining a high level of customer satisfaction.
- Also contributed as a turnaround coordinator while ensuring the efficient and safe turnaround of aircraft at the airport.
- Coordinated with various departments (e.g., baggage, ground crew, operations) to ensure smooth airport operations.
Education
High School Diploma -
Vidya Bharati School
ROHINI DELHI07-2021
DIPLOMA IN HOSPITALITY ,AVIATION AND TRAVEL MANAGEMENT - Aviation
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
NEW DELHI03-2022
Bachelor of Arts -
SCHOOL OF OPEN LEARNING DELHI UNIVERSITY
NEW DELHISkills
- Exceptional customer service and communication skills
- Proficient in handling customer inquiries and resolving issues
- Experience in ticketing and reservation systems, such as Amadeus
- Calm under pressure, Quality assurance
- Strong ability to handle stressful situations and resolve conflicts
- Knowledge of airline safety and regulations
- Ability to work well in a team environment
- Decision-making
Timeline
Customer Service Representative
BIRD WORLDWIDE FLIGHT SERVICES
09.2023 - Current
High School Diploma -
Vidya Bharati School
DIPLOMA IN HOSPITALITY ,AVIATION AND TRAVEL MANAGEMENT - Aviation
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
Bachelor of Arts -
SCHOOL OF OPEN LEARNING DELHI UNIVERSITY
Similar Profiles
Sheetal Sunil PatilSheetal Sunil Patil
Passenger Service Executive at Bird Worldwide Flight Services-Lufthansa AirlinesPassenger Service Executive at Bird Worldwide Flight Services-Lufthansa Airlines
ABHISHEK GAURABHISHEK GAUR
Passenger Service Supervisor at BIRD WORLDWIDE FLIGHT SERVICESPassenger Service Supervisor at BIRD WORLDWIDE FLIGHT SERVICES
Prerna GuptaPrerna Gupta
Customer Service Agent at Bird WorldWide Flight ServicesCustomer Service Agent at Bird WorldWide Flight Services