PRANJAL KHALYA
Business Analyst
Powai, Mumbai
Summary
PROFILE SUMMARY : Business Analyst / Project Management professional with 5+ years of work-ex in Life & General Insurance/Ed-Tech/Interiors industry specializing in seamless integration of technology and Business Process. I’ve been working closely with Technical Development & Testing teams, Customers, Product Owners and Stack Holders to translate complex Business Processes through BRD’s,Use Cases and Preparing Techincal Documentions for Application on confluence page,Prepared Test Packs and identified opportunities for Process Automation. Provided on-gooing support for Production Deployment & Issues. Co-ordinated with cross-functional teams- Underwriters, Programmers ,Software testers and operations teams. Worked on Business Projects & Application Releases, also participated in vital decision-making strategies & overall project / release management. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
5
5
years of professional experience
Work History
Business Analyst/Senior Project Manager
Kotak Life Insurance Co. LTD
MUMBAI
01.2023 - Current
- Elicitated Business Requirements from Underwriting , Acturial teams and IRDA for the Implementation of Business Rule Application
- Worked with development team to create JSON/XML Request-Response format to use in SOAP / REST API Tools for various Business Scenario and Test Packs
- Collaborated with Stakeholders to analyze business processes for Improvement in Standard Through Process for underwriters
- Prepared BRD-FSD Document and Provided Reviews & Sign offs of user stories for UAT Deployemnt & Resolved Production Issues
- Managed Cross-functional teams to ensure seamless Project Implementation and adherence to Agile Methodologies which result in on-time Project delivery and increased operational efficiency
- Developed Comprehensive Use Cases and Requirement Documentation, Facilitating clear communication between Software Development teams and business stakeholders
- Provided excellent customer service support, addressing inquiries and resolving issues related to Business Application and Product Management
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Business Analyst & Account Manager
ICICI PRUDENTIAL LIFE INSURANCE COMPANY
MUMBAI
11.2021 - 05.2022
- Elicited requirements using a variety of techniques -documentation, functional specifications, use cases
- Translate stakeholder requirements into over different tangible deliverables such as, use cases & user stories
- Worked within Technical Development team through process of SDLC, including functional requirement analysis, testing implementation and support
- Delivered engaging and polished presentations to highlight products & comparisons
- Managing revenue from all 3 channel partners on monthly basis
- Managing client relationship management team with designated timeframes
- Addressed issues related with customer services, endorsements & enhance client satisfaction.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Surveyed clients to ascertain requirements and expectations for product.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Business Analyst & Account Manager
Cafe
MUMBAI
01.2021 - 10.2021
- Requirement gathering from the stakeholders and senior users for pursuing analysis as per business requirements
- Translating stakeholder’s requirement and business need into use case
- Work with the cross-functional team for design, development & execution phases
- Worked within team to coordinate between Project Management team and appropriate IT groups from solution planning to fulfillment
- Managing marketing operations & driving sales initiatives in order to achieve business goals
- Identifying prospective clients, generating business from the existing clientele
- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
UNIT SALES MANAGER
ICICI LOMBARD GIC. LTD
MUMBAI
07.2018 - 10.2019
- Achieving assigned business through Channel Management
- To achieve Product-wise volume and value target
- To develop a strong relationship with the channel
- Coordinating with other departments such as claims, U/W & operations
- Manage sales officers and support them for business process & booking
- Motivating sales channels for growth in Business Generation
- Providing After Sales Service.
PRODUCT MANAGER SPECIALIST
TATA CLASSEDGE
INDORE
01.2017 - 06.2018
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Product Specialist
FLOURISH PURE FOODS PVT. LTD
PUNE
05.2016 - 06.2016
- Manager for Cross Sell Products & Central Coordinator for entire Central Region which covers MP, Rajasthan, Chhattisgarh , UP & UK
- Also worked as a Sales Consultant for identifying and developing new business
- Serves as a product specialist & provide effective on-customer-site product presentations of all assigned products
- Execute professional sales calls to increase sales growth and territory penetration
- Seeking out for new accounts within the defined territory as well as servicing
- Project: Market Planning & Research for Flourish to launch its upcoming products in PUNE.
Education
Marketing
BBA - undefined
High School Diploma - undefined
MAR - undefined
Skills
Project & Stakeholder Managementundefined
Timeline
Business Analyst/Senior Project Manager - Kotak Life Insurance Co. LTD
01.2023 - Current
Business Analyst & Account Manager - ICICI PRUDENTIAL LIFE INSURANCE COMPANY
11.2021 - 05.2022
Business Analyst & Account Manager - Cafe
01.2021 - 10.2021
UNIT SALES MANAGER - ICICI LOMBARD GIC. LTD
07.2018 - 10.2019
PRODUCT MANAGER SPECIALIST - TATA CLASSEDGE
01.2017 - 06.2018
Product Specialist - FLOURISH PURE FOODS PVT. LTD
05.2016 - 06.2016
Balaji Institute of Management & Human Resource Development - , Marketing
Commerce, DAVV University - BBA,
SHRI AGRASEN VIDHYALAYA - High School Diploma,
SEC SCHOOL - MAR,
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