Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Pranjal Negi

New Delhi

Summary

Adept Custom Software Engineering Analyst with a proven track record at Accenture, where I excelled in providing Level 2 support and resolving over 700 complex technical issues for world's second largest mining company. Expert in MSSQL and C#, I led projects to enhance system efficiency. Skilled in collaboration and ticket management, I ensured 24/7 customer satisfaction and system availability.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Custom Software Engineering Analyst

Accenture
Gurugram
03.2024 - Current
  • Providing Level 3 technical support for a few applications for the same project while continuing the Level 2 technical and functional support.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Resolved more than 200 complex technical problems through root cause analysis techniques.
  • Developed more than 100 SQL scripts and implemented them in the production environment.
  • Monitored ticketing system queues for incoming incidents and requests from customers through the ServiceNow platform.
  • Performed the functional testing of CRM release wave 1 features before the release to ensure application smoothness post-release.
  • Recommended system enhancements and upgrades to support evolving business needs, which are currently in place.
  • SME for more than five applications and POC for more than twenty applications.
  • Developed training materials and procedures, or trained resources in the proper use of software.

Custom Software Engineering Associate

Accenture
Gurugram
02.2022 - 03.2024
  • Provided Level 2 technical and functional support to world's second largest mining company by troubleshooting and resolving various application software issues.
  • Resolved more than 500 complex technical problems through root cause analysis techniques.
  • Diagnosed and resolved complex technical issues using technologies like MSSQL and C# to ensure optimal system functionality.
  • Developed more than 150 SQL scripts, and implemented them in the production environment.
  • Enhanced user experience by redeveloping a static application page using technologies like HTML and CSS.
  • Experienced in working in different application environments, involving UAT, staging, development, and production environments.
  • Monitored ticketing system queues for incoming incidents and requests from customers through project's ticket management platforms.
  • Collaborated with multiple teams and application vendors to solve technical customer problems across product suites.
  • Led cross-functional team projects to improve system efficiency and reduce downtime.
  • Provided on-call support on Saturday and Sunday to ensure 24/7 system availability and customer satisfaction.

Education

Bachelor of Technology - Electrical And Electronics Engineering

Guru Gobind Singh Indraprastha University
New Delhi, India
09-2021

12th -

Spring Meadows Public School
New Delhi, India
05-2016

Skills

  • C#
  • Java
  • HTML
  • SQL
  • CSS
  • Ticket management

Accomplishments

  • Ace Award Winner for FY23 Q1 - Received Bright Beginners Award.
  • Received All Stars FY24 Q3 Award.

Certification

  • Microsoft Certified: AZ900 - Azure Fundamentals
  • Udemy - Java for Software Development
  • P3 advanced proficiency in Accenture learning program for MSSQL.

Timeline

Custom Software Engineering Analyst

Accenture
03.2024 - Current

Custom Software Engineering Associate

Accenture
02.2022 - 03.2024

Bachelor of Technology - Electrical And Electronics Engineering

Guru Gobind Singh Indraprastha University

12th -

Spring Meadows Public School

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Pranjal Negi