Pranjal Protim Khanikar
Bangalore
Summary
Results-focused Senior Manager with an MBA in Healthcare Management and a background in Physiotherapy. Drives revenue growth and optimises clinical operations through effective P&L management and strategic business development. Enhances patient experience while ensuring compliance with quality and accreditation standards, leading cross-functional teams to deliver patient-centred care.
Overview
16
16
years of professional experience
Work History
Senior Manager
Narayana Health Integrated Care Pvt. Ltd
06.2023 - Current
- Advanced from Centre Manager to Senior Manager as Area Business Manager in 2026, managed overall P&L and led business development for HSR, Harlur, Sarjapur, and Jayanagar Clinics.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
Assistant Manager Medical Operations
Motherhood Hospital
Indiranagar
02.2022 - 06.2023
- Led hospital operations and ensured quality control to maintain high standards of patient care.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
Patient Relations Officer
Sagar Hospitals
Bangalore
11.2020 - 01.2022
- Led operations of inpatient and outpatient departments to enhance patient care and service delivery.
Deputy Manager, Patient Care Relations
Narayana Institute of Cardiac Sciences
Bangalore
09.2017 - 11.2020
- Coordinated front office operations in outpatient department to enhance patient experience.
Executive, In Patient Services
Aster CMI Hospital
Bangalore
06.2016 - 09.2017
- Coordinated activities in operation theatre, critical care units, and radiology department to ensure seamless patient care.
- Managed operations in DM healthcare unit, focusing on optimising service delivery and patient outcomes.
Senior Physiotherapist
Mazumdar Shaw Medical Center
Bangalore
01.2012 - 06.2016
- Unit of Narayana Health
- Utilised manual therapy techniques, including manipulation and mobilisation, to address chronic back and neck pain effectively.
- Supervised junior physiotherapists, fostering a supportive and learning-oriented environment.
- Compiled patient medical details to assess needs before creating treatment and recovery plans.
Physiotherapist Intern
Fortis Hospital
Bannerghutta
12.2010 - 06.2011
Education
MBA - Healthcare Management
Sikkim Manipal University
Tadong, Sikkim01-2016
Bachelor of Physiotherapy - B.P.T
Rajiv Gandhi University of Health Sciences
Bangalore, Karnataka01-2010
All India Senior School Certificate Examination -
Vivekananda Kendra Vidyalaya
Umrangshu01-2006
All India Secondary School Examination -
Vivekananda Kendra Vidyalaya
Doyang01-2004
Skills
- Healthcare compliance
- Hospital operations
- Quality control
- Logistics coordination
- Process optimization
- Budgeting and financial analysis
- Facility management
- Business development
- Stakeholder engagement
- Leadership
- Training and Development
- Relationship Building
Languages
English
Proficient
C2
Hindi
Proficient
C2
Assamese
Proficient
C2
Kannada
Intermediate
B1
Custom
- Fire Prevention & Fire Fighting Certification, R.A Mundkur Fire & Emergency Services Academy, Bangalore, Karnataka
- Certificate of Excellence, 'ICARE' Award towards excellence at work, 2014-01-01
- Certificate of Appreciation for exhibiting team spirit in NABH re-accreditation, 2014-01-01
- Certificate of Excellent Performance in AISSE, Neepco Women Welfare Association, NEEPCO, 2004-01-01
- 2nd prize in Art Competition organized by State Bank of India, 2000-01-01
- Various prizes in Sports Competitions in inter-school competitions
Interests
- Playing Badminton
- Gym
- Travel
- Listening to Music
Timeline
Senior Manager
Narayana Health Integrated Care Pvt. Ltd
06.2023 - Current
Assistant Manager Medical Operations
Motherhood Hospital
02.2022 - 06.2023
Patient Relations Officer
Sagar Hospitals
11.2020 - 01.2022
Deputy Manager, Patient Care Relations
Narayana Institute of Cardiac Sciences
09.2017 - 11.2020
Executive, In Patient Services
Aster CMI Hospital
06.2016 - 09.2017
Senior Physiotherapist
Mazumdar Shaw Medical Center
01.2012 - 06.2016
Physiotherapist Intern
Fortis Hospital
12.2010 - 06.2011
MBA - Healthcare Management
Sikkim Manipal University
Bachelor of Physiotherapy - B.P.T
Rajiv Gandhi University of Health Sciences
All India Senior School Certificate Examination -
Vivekananda Kendra Vidyalaya
All India Secondary School Examination -
Vivekananda Kendra Vidyalaya