Pranjal Sharma

Responsibilities of the Candidate:

Act as a point of contact for hotel owners for operations support & escalations. Help hotel owners manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience. Handle hotel owner and customer escalations.

• Understand customer needs and develop plans to address them.
• Identify key staff in client companies to cultivate profitable relationships.
• Resolve customer complaints quickly and effectively.
• Forward upselling and cross-selling opportunities to the sales team.

• Basic Roles here are as follows;
  1. Ensuring hygiene and upkeep of inventory as per SOPs
  2. To ensure inventory is property slotted, the yard is clean and proper seating space and basic amenities for dealers at yard
  3. Maintain dealer TAT and experience while stock outs and visit 4. Ensure proper documentation and vehicle check during stocking
  5. Maintain records and documents properly Preferred
  6. RTO Documentation
  7. Refurbish Certification
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Onboarded new temps by entering employee information into systems.
• Prepared variety of different written communications, reports and documents.
• Developed team communications and information for meetings.
• Carried out day-to-day duties accurately and efficiently.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Resolved problems, improved operations and provided exceptional service.
• Used coordination and planning skills to achieve results according to schedule.
• Identified issues, analyzed information and provided solutions to problems.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Adhered to social distancing protocols and wore mask or face shield.

Led sales department with highest sales for Four consecutive years

• Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
• Outlined sales, warranty and service procedures.
• Met customers on lot and in showroom to discuss available vehicles and options.

Monitored the performance of team members and worked to increase team morale and motivation.