Quick learner, Industrious, Social butterfly, Easygoing.
Overview
6
6
years of professional experience
Work History
Senior Analyst - Inventory Implementation
Sakon
11.2020 - Current
Performed MACD activity on monthly basis for Several Vendors like Colt, OTEO, CenturyLink, GTT, AT&T, Vodafone, Verizon
Built Inventory with minimal errors and in the said time frame
Worked on Savings opportunities and have achieved personal and organization goals
Built Inventory with minimal errors and in the said time frame
Worked on Savings opportunities and have achieved personal and organization goals.
Customer Relationship Associate
Tech Mahindra (Telecom Domain Client - Three UK)
06.2019 - 11.2020
Helping customers with their bill plans and queries
Understanding queries and assisting them as per requirements
Informing Customers about the overdue bill
Discussing newly launched offers and cross-sales
Processing payment for the particular Account.
Customer Service Associate
Epicenter Technologies, Bhayander
12.2017 - 10.2018
Helping with better EMI options to pay the bills
Pitching for new credit card according to the Customer’s credit history
Settlements towards a better hardship program
Informing Customers about the overdue bill
Discussing Credit card information & purchases made on it
Processing payment for the particular Credit card.
Education
B.E. Cleared Bachelor of Engineering - Computer Engineering
Atharva College of Engineering, Mumbai University
2018
High School Diploma -
Bhausaheb Vartak Polytechnic
2014
Cleared SSC -
Rajiv Gandhi High School, Maharashtra State Board
2009
Skills
Team Investor
Communication
Problem Analysis
Leadership
Convincing
Additional Information
Project 1 – IBM
Performed MACD activity on monthly basis for Several Vendors like Colt, OTEO, CenturyLink, GTT, AT&T, Vodafone, Verizon.
Built Inventory with minimal errors and in the said time frame.
Worked on Savings opportunities and have achieved personal and organization goals.
Project 2 – DIRECTV
Locations normalization process and showcasing the sites in an enhanced manner.
Understanding the Clients requirement about their data and then implementing it on Sakon’s template and make the Clients journey hassle free.
Instructing team about Implementation Quality checklist, PDF invoices, Inventory Data Capture and share inputs on portfolio and process Enhancement.
Attending Internal and Client call to share the update of our progress on weekly basis.
Uploading data on the UI after final approval.
After upload checks to be followed with the set of rules.
Project 3 – Asplundh
Locations normalization process and showcasing the sites in an enhanced manner.
Guiding the Team to build the Inventory as per the Clients requirements.
Instructing team about Implementation Quality checklist, PDF invoices, Inventory Data Capture and share inputs on portfolio and process Enhancement.
Attending Internal and Client call to share the update of our progress on weekly basis.
Performing 2 Levels of Quality checks of the inventory built by the Implementation Analyst and make him/her understand if anything needs to be changed/updated.
Leading the Project call with the Internal team to check about the roadblocks and how to improve the Inventory built process.
Taking one on one sessions with the Analyst to understand their ideas or thoughts of making the data more presentable.
Preparing presentations and giving it to the Client for a Final Go Live.
Promoted
Promoted as a Senior Analyst to lead a Team of 7 people
Timeline
Senior Analyst - Inventory Implementation
Sakon
11.2020 - Current
Customer Relationship Associate
Tech Mahindra (Telecom Domain Client - Three UK)
06.2019 - 11.2020
Customer Service Associate
Epicenter Technologies, Bhayander
12.2017 - 10.2018
B.E. Cleared Bachelor of Engineering - Computer Engineering
DIGITAL PRODUCTS & STRATEGY LEAD AMEA at SYNGENTA GLOBAL CAPABILITY CENTER PVT. LTD.DIGITAL PRODUCTS & STRATEGY LEAD AMEA at SYNGENTA GLOBAL CAPABILITY CENTER PVT. LTD.