Summary
Overview
Work History
Education
Skills
Additional Information
Promoted
Timeline
Generic

Pranjal Wadkar

Pune

Summary

Quick learner, Industrious, Social butterfly, Easygoing.

Overview

6
6
years of professional experience

Work History

Senior Analyst - Inventory Implementation

Sakon
11.2020 - Current
  • Performed MACD activity on monthly basis for Several Vendors like Colt, OTEO, CenturyLink, GTT, AT&T, Vodafone, Verizon
  • Built Inventory with minimal errors and in the said time frame
  • Worked on Savings opportunities and have achieved personal and organization goals
  • Built Inventory with minimal errors and in the said time frame
  • Worked on Savings opportunities and have achieved personal and organization goals.

Customer Relationship Associate

Tech Mahindra (Telecom Domain Client - Three UK)
06.2019 - 11.2020
  • Helping customers with their bill plans and queries
  • Understanding queries and assisting them as per requirements
  • Informing Customers about the overdue bill
  • Discussing newly launched offers and cross-sales
  • Processing payment for the particular Account.

Customer Service Associate

Epicenter Technologies, Bhayander
12.2017 - 10.2018
  • Helping with better EMI options to pay the bills
  • Pitching for new credit card according to the Customer’s credit history
  • Settlements towards a better hardship program
  • Informing Customers about the overdue bill
  • Discussing Credit card information & purchases made on it
  • Processing payment for the particular Credit card.

Education

B.E. Cleared Bachelor of Engineering - Computer Engineering

Atharva College of Engineering, Mumbai University
2018

High School Diploma -

Bhausaheb Vartak Polytechnic
2014

Cleared SSC -

Rajiv Gandhi High School, Maharashtra State Board
2009

Skills

  • Team Investor
  • Communication
  • Problem Analysis
  • Leadership
  • Convincing

Additional Information

Project 1 – IBM

  • Performed MACD activity on monthly basis for Several Vendors like Colt, OTEO, CenturyLink, GTT, AT&T, Vodafone, Verizon.
  • Built Inventory with minimal errors and in the said time frame.
  • Worked on Savings opportunities and have achieved personal and organization goals.


Project 2 – DIRECTV

  • Locations normalization process and showcasing the sites in an enhanced manner.
  • Understanding the Clients requirement about their data and then implementing it on Sakon’s template and make the Clients journey hassle free.
  • Instructing team about Implementation Quality checklist, PDF invoices, Inventory Data Capture and share inputs on portfolio and process Enhancement.
  • Attending Internal and Client call to share the update of our progress on weekly basis.
  • Uploading data on the UI after final approval.
  • After upload checks to be followed with the set of rules.


Project 3 – Asplundh

  • Locations normalization process and showcasing the sites in an enhanced manner.
  • Guiding the Team to build the Inventory as per the Clients requirements.
  • Instructing team about Implementation Quality checklist, PDF invoices, Inventory Data Capture and share inputs on portfolio and process Enhancement.
  • Attending Internal and Client call to share the update of our progress on weekly basis.
  • Performing 2 Levels of Quality checks of the inventory built by the Implementation Analyst and make him/her understand if anything needs to be changed/updated.
  • Leading the Project call with the Internal team to check about the roadblocks and how to improve the Inventory built process.
  • Taking one on one sessions with the Analyst to understand their ideas or thoughts of making the data more presentable.
  • Preparing presentations and giving it to the Client for a Final Go Live.

Promoted

Promoted as a Senior Analyst to lead a Team of 7 people

Timeline

Senior Analyst - Inventory Implementation

Sakon
11.2020 - Current

Customer Relationship Associate

Tech Mahindra (Telecom Domain Client - Three UK)
06.2019 - 11.2020

Customer Service Associate

Epicenter Technologies, Bhayander
12.2017 - 10.2018

B.E. Cleared Bachelor of Engineering - Computer Engineering

Atharva College of Engineering, Mumbai University

High School Diploma -

Bhausaheb Vartak Polytechnic

Cleared SSC -

Rajiv Gandhi High School, Maharashtra State Board
Pranjal Wadkar